I really don't think it's possible for Quicken's Customer Support to get any worse

Hi all:

A couple of days ago I left feedback to Quicken about some topic in the Quicken Help file. The way this works is that clicking on the "Yes" or "No" button in answer to the question "Did this Help topic give you the information you needed?" results in Quicken starting up your browser, open to a form on Quicken's web site. After sending in your feedback a new page comes up with a hyperlink to Quicken Support, should you need further assistance.

I noticed that clicking on the hyperlink *didn't* take you to Quicken Support, it takes you to Turbo Tax Support.

Being the helpful person I am, I thought I'd advise Quicken of this coding error on their web site. I titled my missive "This should be an easy fix" and wrote the following:

"After providing feedback on an item in Quicken's help file I was taken to

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where there was ahyperlink - "Quicken Support" - and I was invited to click on thislink if I needed further help. Only thing is, clicking on this linkbrought me to
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48,a Turbo Tax support site." Today I received the Quicken Customer Care response:

"Dear Tom Young, Thank you for contacting Quicken Customer Care. Based on my understanding, you are unable to send your valuable feedback.

Tom, I would suggest to delete cookies, temporary Internet files before trying to register Quicken. Please perform the steps mentioned in the link below:

To delete Cookies and Temp files. [Links to Microsoft Knowledge Base on deleting cookies and temporary Internet files snipped]

Now, please use the following feedback link:

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I am sure this information would help you. If not, please provide detailed information on the same."

I just shake my head in wonder. Somewhere in India today a Quicken Customer Care employee is being lauded for having broken the old record for the number of high-quality responses per hour to customer inquiries.

Tom Young

Reply to
TomYoung
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I agree that Quicken support is the pits. When I had a problem several years ago with Postscript printing my pages at 10% of true size, the quicken support guy took over an hour of my time to explain, step by excruciatingly detailed step, how to install an HP LJ PCL emulation printer.

First, that didn't solve my problem. Second, all he had to do was _ tell _ me to install this printer. I know how to do that.

Third, he showed zero interest in addressing the bug/configuration error that caused my problem.

If Quicken only had a serious competitor ...

Reply to
Andrew Hamilton

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