I spoke with an intelligent, intelligible and humble first tier support person in India today, who was very cooperative and polite. Even let me download a "fresh" copy of Quicken 2013 Deluxe.
The upshot? Second tier will call me tomorrow.
I spoke with an intelligent, intelligible and humble first tier support person in India today, who was very cooperative and polite. Even let me download a "fresh" copy of Quicken 2013 Deluxe.
The upshot? Second tier will call me tomorrow.
From: "Juan Wei"
Personally I wouldn't think the "fresh" copy would not be worthwhile unless all updates were rolled up into the installer making it completely up-to-date.
David H. Lipman has written on 4/24/2013 9:21 PM:
Agreed, However, it was a fresh copy of R1.
Juan Wei has written on 4/24/2013 6:55 PM:
Spoke with "Highest Level Support" just now. It seems that this has just become a recognized problem! He said he was about to go in to a meeting to discuss this and would call me back in two hours.
I found out that Quicken does an interesting (i.e., stupid) thing. When you buy Quicken online, you download the original Release 1 file rather than one that has all the patches!!!
More, later.
From: "Juan Wei"
Intuit has *NEVER* been very bright in their support of their software.
It's been declared an official problem!
They have received more than 100 complaints so they have put their software troubleshooting team on it.
They said they would call "in a few days".
David H. Lipman has written on 4/25/2013 2:51 PM:
From: "Juan Wei"
Bravo !
David H. Lipman has written on 4/25/2013 4:43 PM:
I was a little surprised that they did not ask me to send them any log files.
"Juan Wei" wrote
I found out that Quicken does an interesting (i.e., stupid) thing. When you buy Quicken online, you download the original Release 1 file rather than one that has all the patches!!!
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I recently got an email from the op in this discussion, commenting on something I had written about this discussion; and at first I wondered why.
Then I realized that the reply I thought I had sent to the newsgroup, must have been unintentionally sent only to the op. Sorry about that.
Since my original comments seemed to confuse the op; I'm resubmitting, with changes that will hopefully make my thoughts clearer.
While my preference is that all Quicken installations ship/download with the earliest release, it's more than just a "preference".
If the installation does not come with the earliest release, the user can never revert to any earlier release. And there have been quite a few occasions when users wanted to, and did, do that
Bottom line: If the installation comes with the earliest release, the user can always update to the most recent release. But if the installation comes with the most recent release, the user can never revert to any earlier release.
So getting an installation with the earliest release gives every user the opportunity to install whatever release they choose. Getting any other release with the installation will permanently restrict the users that receive such an installation.
[Also (according to Intuit): Download installations from Intuit are for the most current release within a week or so after that release comes out. Download installations from retailers, like Amazon, may always be for the earliest release.]John Pollard has written on 4/27/2013 11:01 AM:
I'll say it again, John. Chacun a son gout!
I would say, in my experience, when I download a program for the first time, the vast majority of software producers offer their most up-to-date product.
Release notes for programs indicate what has been done since the last update, and invariably, a new release corrects old errors.
Why would I want to back up to a version that has more errors than the one I have?
BTW, I asked Quicken's "highest support level" if I could download a fully patched version of Quicken Deluxe 2013 and was told that they do not have it!
Little wonder that Intuit's shares have taken a tumble on the stock market. I, for one, wouldn't touch their shares...except to short them, of course. I've heard they had an absolutely terrible season with their consumer income tax software. Turbotax is overpriced and, UFile, for example, is just as good but far cheaper and allows one, in Canada, to prepare more returns.
"Juan Wei" wrote
Why would I want to back up to a version that has more errors than the one I have?
-------------------------------------
And I would say: why should your personal preferences be treated as the rules for other users. [It's a rhetorical question.]
To say nothing about the false claim you make that a reversion to a previous version is necessarily going to a version with more errors.
How in the world can you possibly interpret what I wrote as a suggestion that anyone should/would want to revert to a version that was worse than the one they have. Those who want to revert to a previous version want to do so because the previous version is better for them than the current version.
Get a life.
John Pollard has written on 4/27/2013 10:10 PM:
Oh, dear. Touched a nerve, did I? :-)
I think what John is trying to say is that a higher revision does not necessarily have fewer errors, i.e., it is possible for Intuit to create a patch that brings Quicken to R12. It fixes some bugs but unintionslly introduces others. This happens from time to time with Microsoft "Windows Updates."
And the "new" bugs are worse than then the "old" ones, so he would prefer to simply remove the patch.and revert Quicken to R11. (This might might mean installing Q R1 followed by patches R2 - R11 but NOT R12).
If all he had was an install package with R12 "baked into the cake," he couldn't do that.
I bought the CD and had a similar problem. The problem as I understand it is that Quicken Premier 2014 doesn't automatically update to the latest revision when upgrading from a previous revision. In this case, it was catastrophic because a bug in the first revision kept the program from even completely starting up and getting a chance to update. Apparently, Quicken will update to the latest revision during the install process only if it is being cleanly installed. So the solution is not to upgrade directly but to manually uninstall the previous revision first. Then it updates to the latest (R3).
I don't see a reason for this... it should update to the latest no matter if someone is upgrading.
-- John
"Juan Wei" wrote
I found out that Quicken does an interesting (i.e., stupid) thing. When you buy Quicken online, you download the original Release 1 file rather than one that has all the patches!!!
-----------------------------------------------------------
I recently got an email from the op in this discussion, commenting on something I had written about this discussion; and at first I wondered why.
Then I realized that the reply I thought I had sent to the newsgroup, must have been unintentionally sent only to the op. Sorry about that.
Since my original comments seemed to confuse the op; I'm resubmitting, with changes that will hopefully make my thoughts clearer.
While my preference is that all Quicken installations ship/download with the earliest release, it's more than just a "preference".
If the installation does not come with the earliest release, the user can never revert to any earlier release. And there have been quite a few occasions when users wanted to, and did, do that
Bottom line: If the installation comes with the earliest release, the user can always update to the most recent release. But if the installation comes with the most recent release, the user can never revert to any earlier release.
So getting an installation with the earliest release gives every user the opportunity to install whatever release they choose. Getting any other release with the installation will permanently restrict the users that receive such an installation.
[Also (according to Intuit): Download installations from Intuit are for the most current release within a week or so after that release comes out. Download installations from retailers, like Amazon, may always be for the earliest release.]BeanSmart website is not affiliated with any of the manufacturers or service providers discussed here. All logos and trade names are the property of their respective owners.