Issues with AMEX and Q d/l?

Apr 04, 2023 Last reply: 3 years ago 12 Replies

Using Q 48.15 on Win11. Last two days, AMEX downloads failed. Tried to deactivate and reactivate this morning. Three or four times I went through the process of sign-in into the AMEX screen that was supplied with success on that end. But upon returning to Q, it told me a server error or timeout occurred.



Will try again tomorrow, but wonder if this is "just me", or others in similar situation? Nothing recent in the Q User Community on their website that I saw.


Should have also mentioned I did successfully log onto the AMEX website with same set of credentials being asked for during the Q failure scenario above.

Did you convert that account over to EWC+ a few weeks ago? If not, maybe they've turned DC off. You might try disabling online downloads, then going through the reenable process.

See my previous post. This suggests you are trying to do a Direct Connect download. Amex converted over to EWC+ recently.

Thanks for the hints. When I said "Tried to deactivate and reactivate this morning.", I did disable the downloads and tried several times as stated to re-enable. Didn't work yesterday.

BUT! Today, worked like a charm to EMC+ when I went through the same procedure as I had tried yesterday for those multiple times. So I think perhaps it just needed to 'sit' for 24 hours before I tried to reconnect. All's well that ends well.

Yes. So it was much ado about nothing.

In hindsight, everything that gets fixed is "much ado about nothing."

But during the time it was broken for me, certainly wasn't in my mind.

So are you saying/inferring I shouldn't have asked originally?

No, not at all. It was just my little joke: you used the name of one Shakespeare play, so I used another.

A *very* little joke. Feel free not to laugh.

My AMEX is still downloading. I am waiting for the error message as Quicken's email suggested. I believe it also said do not deactivate, so that could be an issue.

It is interesting since I got a pop up from Q (I think yesterday?) that said this was going to happen. And just today, AMEX did NOT download even though I did go to EMC+ a few weeks back during this thread. Well, we'll see tomorrow what happens.

FWIW, AMEX d/l was fine this morning. Chalk yesterday up to a glitch. HAPPY TAX DAY!

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