I've been using Quicken regularly since the early 90's and the program and customer service have markedly deteriorated over the last 5 years. Intuit is really an oxymoron now, since the product "enhancements" have only made things needlessly complex and counterintuitive. For example, something as easy as entering an investment transaction to sell shares of a money market fund, placed a "N/A" in the cash amount field and the cash balance has not been updated. When I call tech support, I reach someone in India who tells me to uninstall and reinstall the program as the first step, then he refuses to help me further unless I pay another 24$ charge, even though this is a continuation of a previous call; he claims there is no record of the previous call, despite giving him the case number the last tech gave me. When I ask to speak to the supervisor he puts me in hold for10 min, then tells me the supervisor is in a meeting and to call back in an hour. At this point I'm angry and he threatens to document the call, implying that will somehow affect any future service. I've had enough of this product and would gladly try another, but the only one that even comes close is Microsoft Money and it lacks many basic features. Any other progrms out there?
- posted
18 years ago