THE BIGGEST QUESTION OF ALL

I agree entirely and have grown mostly tired of complaining about it. As many of you can see my critical posts have mostly ceased.

You may want to check here:

the key line would be: Software Quality Support - Customers can receive support on confirmed quality problems at no charge as well obtain a work-around to confirmed quality problems.

I'm sure there is still some grey area, but I have found MBS to be relatively honest in their approach to it. The bad part seems to be after a Quality Report has been confirmed, it seems like it takes forever to get fixed.

I still do not think the Maintenance Plan is worth what they are asking for it. MAYBE 9%, but 18% is absurd.

I will refrain from further comment as it could insight a riot.

The tech support group that handles paid incidents is VERY good. If you open an incident and the technician finds it to be caused by a bug in the software you won't be charged - at least that's been my experience. I've opened about 20 incidents over the years and only been charged for a handful of them, eventhough I had to enter my credit card number every time. Don't bother trying to call them though - just log into Customer Source and enter the incident from there.

Remember that RMS is sold through a partner channel for a reason though - as has been thouroughly discussed over the past week. Your partner should be your first stop for support, but maybe I'm the wrong one to ask about that. My customers all call me and I take care of it - in 2 years of working with RMS I've referred 1 customer to MS for per Incident support and that was for what was clearly a bug.

If the partner you bought the product through isn't able to support you, you can always switch - just understand that service is the product that partner sell - the software itself is just a tag-along.

By the way, Zebra hang tags CAN be done on an EPL based printer model - ZPL should work too, but I haven't tried it.

Glenn, Thanks, I will start emailing them for questions. My first contact with the incidence support was very good as well in terms of technical support. I didn't get charged because I must have seemed completely lost having bought an HQ and 2 POS without thorough testing, etc....

Mark,

It's a long story how I bought the system, after using another software while my hard drive broke down...Fed up, I didn't understand the problem, scrapped everything and bought new ones!....I already had so much experience installing POS myself. How hard could it be? It's Microsoft, afterall, in

2005, just plug and play, right?....WRONG!....

That led to Root:

The charges are different from partner to partner....as I understand now. My first contact gave me a quote that I thought was exaggerated, 1970's prices....I went on the net and got just the software bundles without support, learned most things myself so far with a little help with the initial database password, connection and deletion of sample data, from the first incidence support that I called, thinking it came with the package!l.....

My reseller is friendly and trying to help, but not much progress at the pace we communicate....

No, it is not an Apple nano. We need ARMS ;)

"Mark" wrote:

Hi Glenn,

Which Zebra printer works best for hang tags? I was thinking the 2844 model.

Also, do you know where i can get the RMS label file for this?

"Glenn Adams [MVP - Retail Mgmt]" wrote in message news:% snipped-for-privacy@TK2MSFTNGP10.phx.gbl...

We've used the LP2824 and the 2746e (which is much bigger & more expensive). The 2844 is equivalent to the 2824 but with a 4" print head instead of 2".

The label file depends on the tag stock that you use just as much as the printer.

We use the EPL language and Generic/Text drivers - start from the Eltron.lbl format and modify to work with your tag stock.

The tags we use with the 2746e are nice because they have a tear-off section where we print the price rotated 90 degrees - Try that with the Label Designer :)

Mark, I can comfortably say that the things I haven't got correctly from lack of formal training are minor. The features I really need are not working properly. The REAL technical problems with the features that I really need have not been resolved by the technical team, as I have subscribed to the incident support service.

We'll see!.....

"Mark" wrote:

Kay is the perfect example of why you need to buy RMS from a local dealer, and not off the internet.

"kay" wrote: