Hello,
We're looking at buying RMS and a local business that went out of business is trying to sell their lanes to us w/ Dongle for Store Operations. We're also going to be buying probably 6 more lanes in addition to those from this business and the HQ Portion as well.
Is there a problem with acquiring a used license, can we buy the support and maintenance for this license after the fact now?
Thanks,
Scott
Scott,
MS seems to be changing the rules every now and then, so I would ask MS for the answer and get it in writing!
Well the last thing that I have from MS is that you must have letter from previous owner saying you bought the company and all assets. If not no license transfer.
This doesn't sound very fair to me. It's like if I can't afford to pay for my car, you must buy my house, lease my wife/husband and acquire my children as well so you can drive my car.
Is it even legal? I like to move to Africa to get some more help!...Is everyone reading the TIME that the Gates have become the most signifcant philanthropists this year?....
I am forever more amused with this nature of life and capitalism > Well the last thing that I have from MS is that you must have letter from
Kay,
We've talked about this before. You have to remember that you do not purchase the software, you purchase a license to use it.
99.9% of software is the same. The only exception is that if you contracted with someone to create the software for you and both parties understand that you are purchasing the underlying code.ROFL!...Jeff, I stand unchanged.
Take the Porche 911 for example, it's not the only car designed for one person. Porsche owns the right to duplicate its model. But one individual car can be leased, given away, sold, etc., without the Porche company involved. You can still get service!...
If I copy the software and give it away, it violates the copy right law. If I give away or resell the original copy with the key, I gave away the right to (not make copy) but to use that copy that was paid for. Really, the MS argument sounds very, very bad as is. We need to see a little more good will from this company!...
Will someone else volunteer your opinion?....
By the way, there's still a bug > Kay,
on your last issue there with the bug in the usb key,... my rms "locks up" here and there for no odd reason,.. in the middle of scanning in items or whatever, no one here can give me a possible reason why it does that, and MS TECHS has not wanted to get involved with my numerous post here about my problems,... Maybe its the dongle?? driver??
Arve
"Kay" wrote:
Kay,
You are going to have to learn that computer software is not a car/house/TV/land/horse/paintings/ceiling fan/hot tub/Christmas tree/drapes/taco/lamp/garbage can/bed/plant/t-shirt/toy/TiVo/ or bottle of water.
As far as your USB dongle, have you tried moving it to a different USB port on the first machine you access RMS with every day, Manager or POS?
Do not put it on a USB hub or a monitor with USB ports on it. Plug it directly into a USB port on the back of the computer.
Kay,
"Will someone else volunteer your opinion?...."
It's not a matter of opinion. The license is a legal agreement and governs your rights when you purchase software, your opinions or logic notwithstanding. If you sell the Manual,CD/dongle to someone MS can refuse to recognize the sale and deny support or upgrades unless you get it in writing from them that they will. It's in the license terms that the original purchaser agreed to when they bought the software. I'm not defending the license terms, just pointing out you're bound by it.
Rick Brown DataBasics
Regarding the dongle, mine sits at a port all by itself. My computer is brand new and has much more capacity than needed, also exclusively devoted to the cashwrap. No internet connection, no other application permitted......I'm experiencing more and more hiccups at the POS points.......
On copyright/ownership, the RMS is a consumer product---a thing. How about comparing it to a very expensive music CD?....If you take the argument all the way, I guarantee you it looks bad in court because it defies human logic. What keeps this status quo is the mismatch in sizes between MS and its ordinary small retailer who can't even affort to get the system to work properly.
We're stuck, and we're tell> Kay,
Kay,
Whatever.
The reality is that if you buy or sell RMS from another end user without getting it approved in writing from MS, including making sure they transfer the license in their records, the purchaser can't get support or upgrades. If that doesn't seem fair to you, you'll need god as a lawyer and lots of cash to waste, because courts have mostly upheld MS End User License Agreements.
Rick Brown DataBasics
Also keep in mind that this is the way it is with most (if not every) software vendor, not just Microsoft. Unless you are paying for the copyright on the software, you do not own it; you just own a license to run the software. You can't transfer your drivers license to someone else.
Technically, there's nothing stopping you from using the software. . . if you have a proper dongle. If someone sells you their "used" package of RMS, just have them sign a letter that says they sold you the "business" and make it easy on yourself.
Or, if you ever need to call MS for support, then just tell them you're the company that first bought the software and that you want support.
This begs another question. Why would you go to MS for support anyway? You can get all the support you need from the network of partners. MS support personnel are amateurs.
David
"Kay" wrote:
David,
Oh yeah, advise her to commit fraud. Why didn't I think of that. (g)
Rick Brown DataBasics
David,
You need MS for updates to the program. Legally no one except MS can supply them.
I agree with all of your point, technically speaking.
This is an MS problem as an organization. Even the Supreme Court and the entire Western Europe have been fighting a losing battle with the giant while its chairman tosses money at another continent!.....
But does that make it right? Listen to yourself?
Where are the customers who support this?...Those who did not buy or those who are happy? Please, let's see a show of hands!....
I expect more than this!...
"Jeff" wrote:
Kay,
"But does that make it right? Listen to yourself?"
There probably isn't a reseller up here who doesn't have a bone to pick with MS about something. You're preaching to the choir. Ands once in a while we spout off in the private forums.
That said, this and the private forums have remained remarkably and refreshingly free of the nasty message threads that infect many forums and I think many of us would like to keep it this way. There are plenty of forums where you can go to stir things up. This is a place to discuss how to get the most functionality out of MS POS software, warts and all, not to start an anti MS movement.
"I expect more than this!..." It's been going on for years - with minimal effort you can find plenty of other forums with like minded people and have at it. Or you can concentrate on your business.
Rick Brown DataBasics
"Kay" wrot"e in message news: snipped-for-privacy@microsoft.com...
A private forum with all sellers and no buyers?...
I am not stirring up an anti-MS moverment. It has been fought by forces beyond myself.
I'm merely a tiny customer trying to give feedback to a sick elephant whose products I bought by a good perception on my part. I feel let down by inferior functionality and poor marketing strategy. If a product still needs testing and continuous improvement, it cannot be improved by building walls around it and selling brick by brick to those who try to get to the other side!...What's on the other side if not just the same thing I'm seeing on this side? I wonder!.....
I am doing MS a favor. What help did I get so far?....very little for what I paid compared to the competition out there.
This board is open because, I presume, MS does not want to close its door and talk only among themselves.
I'll post when I have time, but most of the time, I'm to busy deal> Kay,
Kay,
I just looked through the history of your posts. Who did you buy RMS from, specifically?
It appears you miscalculated what it would take to install and setup RMS by yourself without the help of a knowledgeable reseller. You're using a public news group as your primary support source and now complaining and railing against MS for that miscalculation. You're complaining that you should be getting primary support for the $200+ support maintenance contract you bought. It doesn't work that way. Other end users and resellers are giving you free support. Resellers here are volunteering their time to help end users with the occasional glitch or misunderstanding. In their own local markets they have a (mostly) happy customer base who they charge for this kind of support.
Your choices are, and you already know this, - you can continue to get sporadic support from this newsgroup for free, or you can contact a local reseller. Why didn't you go the local reseller route. Several people have told you this is the route you should have taken to begin with - and they're right. You don't appear to be a knowledgeable enough end user to have tackled this on your own. It's not MS and the License Agreement or their problems in Europe, etc. It's you.
Rick Brown DataBasics
I do appreciate the sporadic support from those who answered my questions, but I expect more technical support from MS directly as was told about email support.
Contrary to your conclusion, I got the system to work on my own. Most of the problems I face are what other average users have without a good solution. There're too many "tweaks" to patch things up and problems keep popping up day in day out.
Is this a reseller's forum or is it a tech support forum between MS and customers?....I am knowleagible enough to with just a little tech support here and there. I can't afford hand holding at $100/hr.
I'm sure I'll give up and shut up > Kay,
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