RMS 2.0 Crashes when scanning item

Dear Asmar, Frist of all go to Control Panel> Adminitration Tool >Event viewer and look the applicaiton Log try to see what error is coming. Then go to internet and give either error code to me so I can let you know why its giving error. 2nd thing seems to me is that you have LAN issue so try to contiusly ping your RMS Server by raised the following command from RUN > then type CMD

Type on this comand: ping [RMSServer] -t and see what is the TTL is return to you. There are other way out also to find the issue but give me result what I asked to investigate in detail what exactly you ahve issue.

Akber

"Asmar" wrote:

Akber,

Thanks for responding. I have copied the following errors: I hope this is what you're looking for. my direct email: snipped-for-privacy@comcast.net

****************** Event Type: Error Event Source: Application Hang Event Category: (101) Event ID: 1002 Date: 4/27/2008 Time: 6:38:54 PM User: N/A Computer: KELLY-OC0W02K6A Description: Hanging application SOPOSUSER.exe, version 2.0.0.110, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at

0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 48 61 6e 67 ion Hang 0010: 20 20 53 4f 50 4f 53 55 SOPOSU 0018: 53 45 52 2e 65 78 65 20 SER.exe 0020: 32 2e 30 2e 30 2e 31 31 2.0.0.11 0028: 30 20 69 6e 20 68 75 6e 0 in hun 0030: 67 61 70 70 20 30 2e 30 gapp 0.0 0038: 2e 30 2e 30 20 61 74 20 .0.0 at 0040: 6f 66 66 73 65 74 20 30 offset 0 0048: 30 30 30 30 30 30 30 0000000 ***************

Event Type: Error Event Source: Application Hang Event Category: None Event ID: 1001 Date: 4/27/2008 Time: 6:38:57 PM User: N/A Computer: KELLY-OC0W02K6A Description: Fault bucket 491379229.

For more information, see Help and Support Center at

0000: 42 75 63 6b 65 74 3a 20 Bucket: 0008: 34 39 31 33 37 39 32 32 49137922 0010: 39 0d 0a 9.. *************************************

Event Type: Information Event Source: MSSQLSERVER Event Category: (2) Event ID: 2803 Date: 4/27/2008 Time: 6:42:23 PM User: N/A Computer: KELLY-OC0W02K6A Description: SQL Server has encountered 1 occurrence(s) of cachestore flush for the 'Object Plans' cachestore (part of plan cache) due to some database maintenance or reconfigure operations.

For more information, see Help and Support Center at

0000: f3 0a 00 00 0a 00 00 00 ó....... 0008: 10 00 00 00 4b 00 45 00 ....K.E. 0010: 4c 00 4c 00 59 00 2d 00 L.L.Y.-. 0018: 4f 00 43 00 30 00 57 00 O.C.0.W. 0020: 30 00 32 00 4b 00 36 00 0.2.K.6. 0028: 41 00 00 00 07 00 00 00 A....... 0030: 6d 00 61 00 73 00 74 00 m.a.s.t. 0038: 65 00 72 00 00 00 e.r... ********************************

"Akber Alwani" wrote:

Akber,

Working with Microsoft technical support to resolve issue. It appears that my touchscreen keyboard which has a couple of macros is causing the hang up. We've disconnected the touchscreen keyboard and issue went away. I'll advise of any update.

Thanks for your help.

"Akber Alwani" wrote: