Quicken news broken - CEO doesn't care

Why do you say that?? Have you tried the number he gave???? Looks to me like they are reaching out to you...

Believe me, I have done my own ranting about Intuit. But, for a proper rant, you should not have included a letter that belied your assumption.

"We are committed to resolving this issue to your complete satisfaction."

"My Name is Ashish Chanan. I am handling your issue. I have got your letter which you have sent to us. I have tried to search your phone number but I was not able to find any."

"leave a message with ......Your name, Phone number and Date and Time when you want me to call you to discuss your concerns"

"we are aware of this issue and we are working on it. I regret the inconvenience caused to you. I will be waiting for your call and then I will give you the call back."

Now, I'm not sure if the CEO cares or not, but it seems Ashish from customer service does! And that sure doesn't add credibility to your post.

you should not have

which you have sent to us.

want me to call you to

will give you the call

service does! And that

Bullshit. Why did they simply not reply to him IN WRITING, rather than try to dodge the issue by complicating it by requiring a return phone call?

"sharx35" wrote in news:pS5Ii.3505$nO3.1595@edtnps90:

=================Umm it appears they did reply in writing ... they said they were aware of the issue and were working on it.

They did NOT require a return phone call ... they asked for his phone number so THEY could call him and work with him on his problem.

What more could they reasonably do? You expect them to send someone to his house?

They could have written, as they did, acknowledging his problem. THEN, they could have WRITTEN him with the answers. That way, he would have had the answers IN WRITING, above someone's name. Then, if there were STILL problems, there would have been evidence allowing an asskicking. THEIR way, communicating verbally, would allow no follow-up asskicking unless he taped all the phone calls.

folks - I wrote the CEO of the company on paper - in a formal letter - and I get back a "canned" reply from "customer service" rep ?

hey - that's how my status meetings go - what's the issue, who's working on it, what's being done, what's the resolution

it was the corp brush off -

You really expect the CEO of a major corporation to respond directly to every person who complains about a broken link????

You actually got a response from them. That puts you way ahead of almost everyone else....

Sounds like typical Indian speak or the like...very polite, but no idea at all of what they are talking about. They'll "polite" you to death (or until you hang up).