Updating Quicken?

Robert: The arrows pretty much stay there all the time for me in Q2010 H&B Vista

Are we talking about the Windows system tray?

If so, unlike you or Bob, I never see anything in the Windows system tray that has to do with Quicken updating. Q2008, Q2009 or Q2010.

Yes - the little "one up one down" arrow icon in the system tray. If you hover the mouse over it, it says "Updating Quicken". Double clicking on it starts Quicken up.

In the past, it only showed up when the background agent is downloading transactions. Since I have Quicken set up to download early in the morning, I never see it. Now it seems to stay in the tray after the first automatic (scheduled) download.

Hi, Robert.

I've been using Quicken and Windows even longer than John and I don't recall that I've EVER seen a Quicken icon in the System Tray/Notification Area.

Which version of Windows are you running? And EXACTLY which version of Quicken?

As it says in my Sig, I'm running Q2010D in Win7 Ultimate x64. There's no Quicken icon in the Notification Area - and even when I click the popup to see the dozen or so hidden ones, there's still none for Quicken. And none appears when I do a One Step Update. When I click to Customize that area, Quicken is not among the 17 icons offered.

Maybe there is a setting in Quicken that I've missed, but I don't see such an option anywhere in Edit | Preferences.

RC

It's not the Quicken icon from the start menu - it's a double arrow icon. If you don't have automatic (scheduled) downloads enabled, you won't ever see it. If you do, it's typically on visible in the system tray when the actual scheduled transaction/quote download is in process. Manually initiating a download from within Quicken does not create it. You can also tell by looking at your Windows task manager process list for a program called bagent.exe.

Windows 7 32 / QD 2010.

As I mentioned above - the only time the icon is supposed to be present is when a scheduled download is actually running. Unless you have a really large number of financial institutions to go through or there's a new Quicken patch, that ends of being less than a minute or so.

The presence of the icon isn't new to Win 7 or QD 2010 for that matter. I've seen it for a number of years now. The only thing that's new is that it isn't going away after the scheduled download completes.

It gets activated by the Tools / Update Settings / Schedule Updates button, although the icon presence isn't an option.

Hi, Robert.

Thanks for those details.

I don't recall ever using the AUTOMATIC Updates, although I've used the manual OSU at least once a day for years, so that must be why I've never seen the double-arrow icon.

In My Quicken Deluxe 2010, the click sequence is Tools | Schedule Updates. (When I tried to activate it just now, it said it was already scheduled "in another account", but let me go ahead and schedule it again. I must have had it scheduled in some prior installation of Quicken and Windows, perhaps during a Vista beta.)

I'll try these automatic updates for a while and see how well they work for me.

RC

Whoops. Yes, your way, or click the Update Icon, then Update Settings / Schedule Updates button.

As Robert described, usually the System Tray Icon only displays while Scheduled Updates is running, and Quicken WILL NOT start if a Scheduled Update is running. Here's a screenshot of Vista 64-bit with Quicken 2010 H&B running AND the double-arrow icon still displaying in the System Tray:

I think I may have fixed it. I deleted all the scheduled updates, rebooted Quicken and then rescheduled the updates. Set the update time to the next hour and watched it and everything worked exactly as it was supposed to, icon disappearing after the download.

Must just have been some crud left over from the QD2009 to QD 2010 upgrade.

This sounds reasonable, based on other problems I have read about from those convering to new Quicken versions (maybe more so with conversions to Q2010 ... which has the added burden of putting all the data that used to reside in separate Windows files into one Windows file).

I try to make a Validated Quicken Copy of my data before any conversion to a new Quicken version. If I experience a problem after converting my unValidated data, I can always see what happens if I convert the Validated Copy (without having to reinstall the previous version).

It'll probably come back at some point:

Must just have been some crud left over from the QD2009 to QD 2010 upgrade.

Spoke too soon. :( It showed up again after this morning's download.

;-)

Spoke too soon. :( It showed up again after this morning's download.

I just tried another idea... Running the Windows 7 compatability checker on the Quicken Background Agent (bagent.exe), Windows 7 suggests running this process in Windows XP compatability mode. Will see if that helps any...