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Warning to users of recurring transactions... again

I reported my complaint about Chase changing due dates in the post at

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last March. Now, the little weasels are at it again. Not on my account, but on my mother-in-law's account. I'm handling this account for her to get it paid off. Chase has had a due date of the 27th for the last 2 years. I have on-line recurring transactions to pay them on the 25th. They changed the due date to the 22nd. After several years of steady payments well in excess of any minimums, you become complacent about reading statements. You know it's always paid and on time.

The stupid thing? At the bottom of the statement (that I didn't read) it says "...your date has changed and is earlier than in previous months. To select a payment due date that works best for you, please call customer service."

Now, don't you think that if the payment had been made without incident for multiple years, that the due date in question might be one that "works best for" me/her?

I'm telling you, I wouldn't be a bit surprised to learn that they've analyzed the payment methods and cycles and used that information to change due dates on those accounts that are most likely to show up "late" if they bump the due dates forward a few days.

Oh, and when this happened last march they absolutely refused to remove the late charge. I'll have my MIL call them tomorrow, but I bet they refuse again. I absolutely loathe these guys and can't wait to be done with them.

- vjg

Reply to
vjg
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9e0bae52a3ddeb78 last March. Now, the little weasels are at it again.> Not on my account, but on my mother-in-law's account. I'm handling> this account for her to get it paid off. Chase has had a due date of> the 27th for the last 2 years. I have on-line recurring transactions> to pay them on the 25th. They changed the due date to the 22nd. After> several years of steady payments well in excess of any minimums, you> become complacent about reading statements. You know it's always paid > and on time.>

Oops, correction. I caught this *before* I got caught in the late payment trap last time. Hopefully I can get this resolved this time around now that a payment has bee made "late". However, when I called and when I wrote them about the last episode, they were completely unapologetic.

- vjg

Reply to
vjg

"vjg" wrote in news: snipped-for-privacy@v33g2000cwv.googlegroups.com:

Having been caught in similar and dissimilar traps, I have authorized automatic withdrawals for credit cards, utilities etc.

And don't you know, Discover used to withdraw on the due date (just about the end of the billing cycle) but I got an email/statement a whole bunch of months ago that the due date had been changed to 10 days earlier. Now I just have to keep making sure there is enough in the checking account.

Reply to
Han

Chase, and maybe others as well, has a preferences setting to email you when payment has not been received, and only xx days remains to the due date. Should catch changes in due dates and let you know in time.

Reply to
Jim Jensen

"Jim Jensen" wrote in news:WwHvh.67161$ snipped-for-privacy@newssvr13.news.prodigy.net:

It should, but if you're out of email reach for a day or two, things happen

- not always good things. For me, the automagic way is better, but that's only 1 man's opinion.

YMMV!

Reply to
Han

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> 9e0bae52a3ddeb78 last March. Now, the little weasels are at it again.>> Not on my account, but on my mother-in-law's account. I'm handling>> this account for her to get it paid off. Chase has had a due date of>> the 27th for the last 2 years. I have on-line recurring transactions>> to pay them on the 25th. They changed the due date to the 22nd. After>> several years of steady payments well in excess of any minimums, you>> become complacent about reading statements. You know it's always paid >> and on time.>>

Don't feel lonesome - I was mouse trapped with the same ploy by Citi a couple months ago. Went back on the statements for the two years I was with them and saw the pattern I hadn't noticed before. The statement date I originally chose remains the same - but the due date periodically jerks forward by 2 or 3 days and then returns to normal. The intent is clear and they finally snagged me. It's a sad commentary on the current lack of ethics in modern banks that the mindless drive for revenue leads to making the accounts receivable department a profit center. What can the middle management do but resort to chicanery and devious tricks? Sadly, the E word is considered dirty language in the corporate world.

Anyhow, they're welcome to my $39. I might make a two part plaque to hang in the boardroom. Part one would congratulate management ingenuity in raising revenues by $39. Part two would feature the annual marketing budget vs the annual number of new cardholder recruits - maybe they might do the math. By far, the most profitable customers are those you retain. Any vendor who doesn't deal ethically with me resigns their vendor status.

I'm in the market for another card. Does anyone recall seeing a card issuer use the E word in their advertizing literature?

-- Pete Gebel pfgebel(deletethis)@crisperiodcom Have the best day possible - all things considered

Reply to
tanstafl

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