I took out a loan earlier this year to cover some course expenses. I took the optional insurance. I also took out the loan with my branch on the understanding that all enquiries would be dealt with locally or on the phoneline system.
At the end of August I was laid off. The insurer is really taking the mick: They sent out a claim form which had to be countersigned by my ex-employer and the Jobcentre. Then after sending it in they said they couldn't process the claim further as a form AB1 was needed which I should get at next sign on date. They could have told me this in the first instance. At the next sign on date the J/C refused to issue and said I would need to take in the letter requesting this form before issuing the AB1. So I got the form on the next visit and they apologised as there was no reason to refuse the form. Now the insurer said I have to supply photocopies of all correspondence. What a flaming cheek.
I need all my time for jobhunting rather than collating papers for the bank. Printing off the applications I have applied will incur considerable expense as my printer cartridge need replacement. All the jobs I have applied for are through Jobsites and correspondence is all by email and telephone. Photocopying all the applications will incur considerable expense. Posting copies of all the applications will incur considerable expense. Job applications are private and nothing to do with the bank let alone a foreign insurer. I am concerned the insurer will contact employers I have applied to and compromise my applications.
What options are open to me?