My wifes barlcay card account has been closed for some time because she had gone into debt. This was due to illness and i undertook to repay the debt for her and made an arrangement with barclaycard. Ive kept up this arrangement for the last 18 months or so and the interest was frozen at 1%. Today we had a letter saying that whilst the payments remain the same the interest charged would increase to 6.9% which in effect increases the time it will take to repay the debt but still having no card. When i phoned and explained the affect this would have they said well youve handled the account really well so now its back to normal. In effect for me doing them a favour and repaying the debt rather than simply taking out an admin order they will charge me more and make me pay more for longer. Am i misreading this or does it seem stupid to reward me repaying in this way? Maybe im just in a bad mood! The woman at customer services just kept repeating "You can what you like its no going to change!" like a recorded message. Talk about bad manners. Should i write to them and try and get them to put the interest back to 1%? or just give up?
- posted
17 years ago