Credit Card Fraud

"Roger Mills" wrote

snip........

I received an email some time ago from a company offering to alert me if my bank account details got "into the wild". They emphasised the likelihood of this by quoting all of my bank account details (excluding PIN). Strangely the phone number they listed for me was my work number rather than home. Not sure where the details got out - I think this was before the government loss of all the personal data. A couple of years ago I had 2 tickets booked on my account via thetrainline.com. The bank refunded the costs and we had the offending card re-issued.

Phil

In message , Roger Mills wrote

I recently had a call at work from Goldfish about my Morgan Stanley card within half an hour of an attempted fraud. A transaction of 1p from Carphone Shithouse, a £300(ish) online sale from Scan (International) for computer items and a £300(ish) online sale from an un-named supermarket. I confirmed I had not used my card that day and the attempted purchases were stopped, the card was destroyed and a new one issued. The amounts in question never appeared on my card statement.

Maybe the reason for the identification of the fraud is that they didn't use the correct address? For probably good reason Goldfish would not say what triggered their anti-fraud measures so quickly. I also assume that the information came from a company that I had previously purchased goods from.

No idea.

Mine was Capital One and they picked it up immediately. the first was a minor transaction and just a test to see if it went through and the next were two transactions of abot £300, one in Canada and the other in the USA.

They cancelled the card immediately and reissued on a new number. This card had been used exclusively for QVC and Paypal transactions and it was Paypal who also wrote and said that my account had been breeched. Rather stupidly though. Paypal refuse to speak to me or take written instructions from me to close the account but now act like spammers, emailing to tell me that the account has been suspended.

What a bunch of idiots.

This is far more widespread than people think, every one on my team at work has had at least one attempt on the credit or bank accounts. The credit cards so far have been far better at detecting this at the transaction with banks only becoming aware when the account holder has complained about mistery entries on the statement.

Simon

It's happened to me twice (two different credit cards). Same phone rigmarole. They cancelled the card immediately. They listed recent transactions and I told them which were ours and which weren't. About a dozen weren't. They sent me a list to sign. The amounts were then credited to my card and I heard nothing more so I've no idea whether the perps were caught. TBH I'm not that interested in how they got my details or whether they were tracked down - that's the card company's problem, not mine. I'm pretty careful but there's only so much you can do, after that it's not worth worrying about.

In one case the goods (a large box of clothes) were delivered to my home but there was a simple procedure to have them collected for return. Strangely "I didn't actually order anything from you" wasn't one of the tick boxes on the return form.

The only things that are essential for an online transaction are the card number, the name and the expiry date. If any of these are wrong then the transaction will fail. If any or all of the other details are wrong, then the transaction will be authorised but with a warning to the retailer about the mismatch. The level of warning will depend on what's wrong, and how many items don't match. It's then up to the retailer to decide whether to proceed with the transaction or not.

If your card is enrolled with one of the 3-D Secure systems (Verified by Visa or Mastercard SecureCode), and the retailer is also using the system, then your 3DS password is also required and the transaction will fail without it. The advantage of this, for you, is that it's much harder for anyone else to get hold of your password so it's less likely that your card will be used fraudulently. The downside, for you, is that if someone does manage to get hold of your password and use your card fraudulently then the burden of proof is on you to show that it wasn't you, rather than on the card company to show that it was.

Mark

Bitstring , from the wonderful person Simon said

Capital one seem to be way more on the ball than Amex (blue), who waited for me to complain, and then wanted to bill me and refund me when they got to the bottom of it (heck the only purchase was airline tickets, which can't be hard to trace, having a passenger name attached). I cancelled my DD< and they harassed me by phone from India daily on the basis I was delinquent in paying. Since when they have had no more of my business.

And no, they never did advise me they had sorted it out, they just stopped hassling me to pay.

I used to take the 'prove who you are first' line before I gave any security information over the telephone from anyone who called but since this can be against whats in my best interests (obviously I will ask what the matter relates to first), I now deliberately given false information a couple of times as a means of me validating the caller.

Yes. AFAIK it's usually an employee of the company that processes the transaction.

I've no idea if anyone was caught. I doubt it since no-one was really interested.

Oh yeah !

Last year, I had a "spare" CC which I only took out because I got a bunch of points on a loyalty scheme with my first purchase. As it turned out, my first purchase was my only purchase - to pay for a day's parking at a car park near work. I had to hand over the card to a female employee in the exit booth and it went out of sight for about a minute.

Imagine my surprise when the issuer (MBNA, very much on the ball) called me up a few days later to enquire if I had been to the Phillipines recently (I never have..). It turns out a clone of the card had been used to withdraw the equivalent of several hundred pounds in cash over there.

MBNA sent me the fraud form and of course I explained about the woman in the booth, her description, time and date of transaction etc.

Never heard another thing and blow me if the other day I didn't end up paying exactly the same woman at exactly the same booth (cash this time, of course...).

Clearly you can lead a police horse to water....

Nick

Your story proves nothing. An account generator easily found on the internet could have done the same thing.

I am in the same boat as Roger however I have certain evidence which is pointing to a member of Morgan Stanley's security team as being an accomplice.

In my case Morgan Stanley are pursuing me for £10,800 spent in Canada

- despite the fact i was in the UK.

I never lost the card so i can only assume it was skimmed.

Throughout this ordeal Morgan Stanley have consistently lied over the telephone.

I concluded fairly early on that somebody had to be on the inside to let so much be spent in one day whilst allowing the card limit to be exceeded by so much. I queried the fact that one debit was to a rental company who must have a record of the hirer. The following month that debit amount was still there but this time the merchants name had been changed to a supermarket !!!

In one of many nuisance calls that i got from Morgan Stanley (a.k.a. Goldfish a.k.a. barclaycard) the caller (James) laughed when i mentioned the police would not help me - he confirmed the police only got involved when instructed by the bank - in other words their security and fraud departments are completely immune from police enquiry as they continue to rip off customers by farming and feeding out details to card skimmers and dodgy merchants.

The problem is Roger that you may think all is ok even is they decide to write -off the amount - however your credit rating has now been effectively destroyed by the criminal scum at morgan stanley. I just hope one day somebody will be prosecuted.

I don't understand your comment.

There were two attempted fraudulant transactions on my account - one for

600 which was detected by Goldfish and authorisation was refused, so it never appeared on the statement. The other one - for 105 - *did* initially go through, but Goldfish recovered it from the merchant when I signed a declaration saying it wasn't mine.

So why should that affect my credit rating?

I obtained a credit report from experian and equifax and discovered my credit rating had been negative scored because of the entries from Morgan Stanley relating to the amounts put into dispute. I queried these entires and was advised that all matters - including chargebacks are logged in your credit file irrespective of fault. Currys would have been given authorisation almost instantly as all credit card authorisations are dealt with in seconds. Therefore the £600 would have gone into currys account only for it to be chargebacked in 2 months time. A note of all this will go on your credit report. The real problem is the police no longer record credit card crime from a card holder. Try reporting yoru exeprience to the police and they will frankly just laugh at you. The police will only act on request from the banks. Therefore as certain members of Morgan Stanleys security team are only too well aware, they are effectively immune from police enquiry and therefore if they feel like using a customers account to order a TV there is nothing and no one that can stop them. My advice is to check your credit report in a few months time and try and get your name cleared. In the menatime get rid of your morgan stanley card as i promise you their staff are already working hard at using more of your identity to line their pockets.

Pipe down and involve the FOS