I need help with this one so any advice *most* welcome.
Had a tesco platinum card. Moved house November 2003 (with mail redirection for 6 months). Cleared the balance on the card in February 2004 and cut up the card. Got a phone call from Tesco 'gone away' department yesterday asking if I had moved and could they have the new address. I told them not to bother
- account was clear and I had cut up the card, could they just close account. The answer was no, there is a balance of £580 on it.
Further investigation has revealed the card details were used for 3 transactions with a dutch airline - 'BasiqAir' now trading as 'Transavia' - in July 2004.
Now it transpires that Tesco will not investigate these fraudulent transactions because they are over 120 days old - and they consider me liable.
The customer service rep today said the best I could do was write in but that she didn't hold out much hope for me.
Statements were going to my old address obviously, despite the fact that tesco have my new address on their own website (the lady today said this had no bearing on the credit card holding the old address). Its taken them 8 months to contact me about a flawlessly kept account that I appear to have suddenly stopped making payments to!
Anyway, I am very worried about,
1 - am I really liable? I have even contacted the airline to see if they will send me details of the transactions. 2 - will my credit rating be affected?As I said, *any* help is appreciated.
ta, g.