Dear all:
Used my credit card (NatWest MasterCard) yesterday to buy a new bog seat (Mother-in-Law coming to stay... ) from a local Plumbers merchant.. Credit card is Chip 'n Pin that I've been using as-far-as-I-can-tell happily for a few months
Was surprised to find no PIN was required, although I was asked to sign a separate document (not the normal credit-card slip..., the whole invoice/customer order stuff... which to be fair does note the credit card, though regrettably I notice all the numbers).
I called NatWest and got "Tracey" (yes, really..) who giggled and said she assumed it was OK. Stone me, can't they move the call-centre to the East where we get intelligent people who can think??
What do the assembled NG brains think???
Does anyone know where the "rules" for how these things should work are??
Yours aye
Rab Bonnie Scotland
5 miles from Ben Nevis (that restricts to a very small number the possible merchants....) Bog seat looks lovely: