Egg keep blocking my card 'for my protection'

Lobster · 2005-12-26T13:45:23+00:00

I have an Egg credit card which I use exclusively for online purchases, including ebay; the idea being that I scrutinise my Egg statements extra-carefully due to the perceived(?) increased likelihood of fraudulent use (not that that's ever happened to me). However, I'm finding inreasingly that Egg are blocking my card because their software systems are flagging up potentially fraudulent activity on my card; I have to ring up and personally authorise the queried transaction before they'll unblock the card again. Happened twice this month alone. It was particularly irritating last time as they queried three or four transactions of a few quid each; two IIRC were variable direct debits and because, being away from home, I was unable to remember or look up specific details of possible payees, I couldn't confirm 100% that they were kosher transactions - the rub being that I was told that if I took the chance and said they were OK, then I would be liable for any subsequently arising fraudulent use on the card. Naturally I couldn't risk that, so was without the card for a week until I got home. Anyway - whinge over - I am interested in knowing whether other credit card companies behave similarly with these types of 'risky' transactions, or whether Egg are more anal than others? I certainly feel like closing the Egg account, but won't bother doing so if any other replacememt card will give me the same problems. Thanks David

Dec 26, 2005 20 Replies

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Egg keep blocking my card 'for my protection'

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