endowment policy pays out less on maturity than surrender value

I have had a Windsor Life (was Gresham) endowment policy for 25 years, supposed to pay of mortgage.

As policy has matured today, I was given a maturity value today that is 1000 lower than the estimate of 2 weeks ago, and also 1000 less than surrender value of 5 weeks ago. I appreciate the stock market had been volatile but can't understand why the surrender value was higher than maturity value. Windsor life have given me different answers every time I phone them. The policy was supposed to have terminal bonus on maturity, I guess to encourage holding onto policy! All premiums paid up to date Is this drop normal for endowments reaching maturity this month even allowing for stock market behaviour?

Lyn

I had a withprofits policy with Royal Life a few years ago which matured similarly to yours. I said, "hey, what's going on?" and they upped the payout! I sometimes think they put their fingers in the air to produce a value.

Rob Graham

Thanks Rob, will try your approach! Lyn