Icesave

First of all quoted Icesave T&C (9a) only refers to (non-secure) contact via telephone, email or facsimile. Normal instructions are submitted in a secure environment to which that particular clause is net relevent.

OTOH the Halifax T&C while seemingly offering protection requires you to

*prove* fraud in order to invoke the guarantee. Though a different scenario victims of PIN fraud are denied reimbursement because allegedly they must have comnpromised their PIN and were therefore negligent. If you trust Halifax et al to interpret online fraud differently, bank on.

Jim A

I wonder if simply refusing reimbursement on the basis of alleged negligence on the customer's part allows the banks to legitimately claim that chip and pin has reduced the cost of credit card fraud?....hmmmm

Reestit Mutton

"Out of us acting"? I hope that any judge would throw that out as being nonsensical English and, hence, void.

Should be "as a consequence of OUR acting".

hehe

"Jim Alexander" wrote

But how do you ensure that any fraudster only uses the "secure environment", and doesn't "telephone, email or fax" their fraudulent instructions to Icesave?

This is precisely my concern. What is to stop a fraudster emailing new personal details (bank account, address etc) and then transferring the contents of the account? I am concerned that the Icesave T&C do not specifically cover this point in legalese.

This is precisely my concern. What is to stop a fraudster emailing new personal details (bank account, address etc) and then transferring the contents of the account? I am concerned that the Icesave T&C do not specifically cover this point in legalese.

This is precisely my concern. What is to stop a fraudster emailing new personal details (bank account, address etc) and then transferring the contents of the account? I am concerned that the Icesave T&C do not specifically cover this point in legalese.

First of all the OP cited an irrelevant comparision which read to me like a puff for Halifax, but the first point is an interesting point. It is a slightly curious clause tucked away in the Miscellaneous section. Set against Clause 4(c) not totally sure what it means, maybe the OP should ask Icesave.

Icesave withdrawals can only be made to a (pre) nominated account which to the best of my knowledge can only be changed by the postal submission of a signed form which is subsequently confirmed to the account holder's registered mail address. ISTM that the risk of fraud is about as low as practicable for online banking.

Halifax OTOH allows a payment out to be setup online. Yes, a more capable differerent beast but make your own judgement about the risk.

Jim A