Is Santander management trashing the outfits they take over?

Mar 08, 2010 5 Replies

I've just been trying to sort out something with Abbey, via an Indian call centre staffed with script monkeys even worse than the usual, and this follows 2 visits to a branch of theirs where they cocked up a very simple ISA application. Only by dialling their phone # and ignoring all the automated phone prompts (which takes some 5-10 mins before their stupid system gives up) does one get through to somebody apparently at the Scottish address, who can answer a simple question.



My mum has been unable to "pass security" at one Santander indian call centre because she could not understand them. This really screwed up things because she is 80 and not fully on top of things.



Then I've seen some bizzare behaviour at Cater Allen; another new Santander acquisition. They still have posh sounding English speakers in their call centre but the management behind it seems to be, shall we call them, "modern types" :) The last one who wrote to me could not even spell "Administrator" under his name.



The Spanish are not noted for a lack of arrogance and general dislike of the Brits and unless this is a coincidence, it certainly shows.


Maybe they're getting their own back on all the UK piss-heads that go to barcelona and trash the place every summer? My mobile contract is with THREE and they use paki call handlers - it drives me fkn nuts when I'm at the security questions and they ask "Can you help me with your address please"? Were they trying to guess it before they asked for my help? Electronic telepathy perhaps?

McK.

The only way to stop this trend is to boycott it.

I dumped Virgin Mobile when they went to a Paki call centre...

T-Mobile is still OK if you are on contract although they use a Paki place for their PAYG customers - and there is no way to get transferred and the two departments have absolutely no way to inter-communicate ;)

Santander are not marking-to-market foreclosures, instead transferring them to another company at full value. We have management chasing survival, bonuses & anything else does not matter.

Then again considering the lending standards from 1997-2008 nothing surprises me.

Well, inflation might... lets see...

- 2008 Devaluation takes about 24 months to pan thro the economy

- 2010 Devaluation if it occurs is another to consider

- Post election VAT to 20%

- Post election VAT increased on energy (Green)

- Post election VAT on food, books, water, everything

- General tax rises of about 3p income tax at baserate

- Pensions probably hit by another "dividend-the-sequel" tax

USA has China buying its Treas to hold price-up/yield-down re mortages/ loans/finance/houses. UK does not have China, so probably more Quant Easing to try to stop Gilt yield exceeding 6% 2011, which in turn will eventually create more inflation long term. Driving people out of Corp-Bonds & Gilts into equities re 1) dividend 2) dividend based on USD Euro earnings will eventually create an equities bubble. Cash yields next to nothing in MM and not much different elsewhere. 2015 corporate debt rollover looks to suck bricks, too much oversupply.

Long term it looks like inflation may be a) larger and b) sticky - which in turn could trash the "loony consumer" spend/loan/finance & housing market. If they can't hold up housing by immigration & low rates, it's all over.

It used to be Northern unemployment was an acceptable cost to limiting the south (Eddie George), now it is young financial ruin is an acceptable cost to protecting house prices. Demographics are ticking UK to USA to World. USA has declining white tax base with new immigrants not providing sufficient tax revenue. UK created a similar mess with a mostly non-existent social mobility and disconnect between earnings and cost of living. Even the bank of england is surprised by a quiescient young.

Remember a high unemployment society + minimal pensions + high house/ rent prices result in high benefit cost. Real unemployment in the UK is 5-8M when you add in the incapacity benefit increases or "Off Balance Unemployment" to match the rest of our wonderful Off Balance Accounting.

Could well become a wild ride 2010-2015.

If we have lousy export data in Q1 2010 (unlikely given Jan's figure) we may become unstuck sooner.

The banks, well they are on a win-win situations - whatever happens they get paid :-) Too big to fail.

snipped-for-privacy@nowhere.com:

I've been trying for six weeks to make a withdrawal from an "instant access" postal account. They acknowledge my letters and then do nothing. I've now enlisted the help of my local (ex Bradford & Bingley) branch to try and get some action, but they're not very hopeful.

I don't think nationality has anything to do with it. Have you ever tried dealing with British Gas?

You clearly do not know the Spanish! I am fluent in Spanish and have lived in various parts of the spanish speaking world. The Spaniards of Castille are without doubt amongst the most ignorant, loud mouthed, people on the planet.

Good luck trying to get them to ever say buenos dias, por favor or gracias. They dont give a toss about foreign customers.

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