Over the years I've had my share of exasperating phone conversations when calling about my savings accounts with various companies, but the one this morning with Santander made me absolutely furious.
I went through half a dozen security questions, including the type of
account, interest frequency, account number, and whether I had other
Santander accounts. (I have a savings account and what were once Abbey
shares, but he didn't want any details like account numbers which I
offered, but seemed content with the fact that I had them.)
So, by now some time into the call and about 15 minutes since I first
dialed I then started posing my question. Something like: "OK, so the
balance when I opened it was £xx,xxx.pp. Why haven't I had any further
communication, and why ....?"
He then stopped me and told me he couldn't continue the conversation
because I'd "now answered all the other questions" he was going to ask. I
got my breath back and lodged the obvious protest that that was daft, as
I'd obviously now just saved him the trouble. But to no avail. After
another long wait a supervisor essentially repeated the same message,
confirming that these were the rules of their 'system'.
I did eventually get the information I wanted, but I was left with the
impression that Santander are way OTT in this respect.
Or have I missed something?
- posted 7 years ago