I applied for a mortgage with Abbey National through a financial adviser in Dec 2003. Unfortunately the seller cancelled the sale of the property I was hoping to purchase.
I applied to the adviser to cancel the application and for refund of fees paid. I received a refund of the house survey fee but have been informed that the mortgage arrangement fee is not refundable.
Is this usual?
It seems somewhat harsh as 1) It was the seller, not me, that cancelled the purchase of the property; 2) I do not recall being told that the fee was not refundable in the event of cancellation; 3) I was not given a copy of the detailed terms and consitions stating this.