I didn't say you WERE confused, I said you must have this confused. Don't be so picky. If you have the original T&Cs I'd like to see a copy, since it seems like Ing may have been in violation of their own 'clear' advertising campaign ...
GSV Three Minds in a Can wrote: ...bilities.)
Now who's being picky? :-) :-)
Let me know your email address, and I'll forward it. Use my address from below if you want to use email, and make sure you're not sending from yahoo or gmail or similar.
It's in the header... spam filtering is pretty severe, but it should get through OK.
HSBC certainly has that gotcha on their online saver t&c.
So how come on:
Anyone know the email address of the banking ombudsman and the people responsible for misleading advertising.....
Bitstring , from the wonderful person Miss L. Toe said
? But it's true, with the Ing Direct account (phone, and web access) everyone does get the same rate of 4.75% (I'd dispute it is great).
If you, being a customer, want to, you can then open a 'web saver' (no phone banking) account which pays 5.65%.
I guess it depends on your (or their) definition of everyone.
- Everyone who gets that rate gets the same rate
- Everyone of our (their) customers
- Everyone in the world
Well it never arrived here, but I did find an old reference to these T&Cs on the web. I can't believe Ing thought they could ever get away with those, well, not and maintain a reputation of any kind. Perhaps if they'd quit the TV adverts/sponsorship and hike the interest rates up a bit ...
Also still not clear to me why they can't do a joint Websaver a/c (since everyone else manages just fine). That'll be the killer for me, on top of the poor interest rate on the basic joint a/c, and their rather slow clearance (3 working days) on money that has been DDd/BACs to them.
GSV Three Minds in a Can wrote: ...
Tssk. Didn't even think to look there, assuming it would be a fake. I've sent a copy by email about 30 secs ago. Be interesting to see if it lands properly!
Miss L. Toe wrote: ...
I suspect they mean "everyone with an ing direct savings account". Which is not their websaver account. I think what they are really getting at is that there's no interest-rate tiering by account balance.
But I agree about the not-so "great" rate. Maybe they mean "great for ING"? :-)
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