Hi, It is about two years since my CapitalOne card offered me a special transfer rate. Anyone know why? They used to offer me good rates frequenly. Have they stopped doing it? I've phoned them a couple of times but all they say is: "There are no special transfer rates available to you at present. If that changes, we'll write and let you know."
TIA
Al
Probably because you're no longer a new customer?
Why would they want to give you a subsidised interest rate on your debts from other cards if they're not gaining a new customer in the process?
On the positive side, they seem to have woken up to the fact that not everyone wants a contactless payment facility on their cards and - after lots of complaints from me - they've now sent me some new cards
*without* this pernicious feature.
Ah - so it's all your fault. Both our cards were replaced recently and the new ones did not have the contactless part. We had to complain and get them to send fresh cards as my wife uses the contactless to pay for
That's interesting! I assumed that I had received "contact" cards since I had previously complained about being forced to have "contactless" cards - but maybe contact cards are now the default for everyone.
When I rang to clarify, I was told that I was "eligible" for contactless cards and could change if I wished!!
The paperwork which came with the new cards did not mention a contactless option. I'm surprised if this is now the default because my impression is that all card issuers are pushing contactless in the belief that it will increase their turnover - regardless of what I consider to be the unacceptable risk to cardholders (but YMMV).
When wife contacted them they said sending out contact cards due to "customer feedback"
RBS debit came as contactless as did CoOp - but not Saga.
I'm very surprised - but also very glad - that they appear to be listening to customers.
However, I can appreciate your annoyance if you actually *want* a contactless card.
Another thought . . . Anyone know whether retailers get charged less by the card companies for contactless transactions? A number of retailers - particularly but not exclusively charity shops - will not accept cards for transactions below a certain value - typically £5 or £10 - suggesting that the charges are disproportionally high for small transactions. Since the "contactless" feature is specifically aimed at small transactions, I guess that they would need to attract lower fees in order to make them viable.
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