Has anybody had the dubious pleasure of ringing MBNA recently, and come across aggressive staff. I've rang them twice in the last two months, and both times, they started talking over me, being very rude, and then when I told them to stop interrupting they become aggressive in their tone to the point that I don't think I want them to have my business in future.
They have my sympathy: You sound like an over-puffed up self-important twit (I may of course be wrong...) who doesn't understand that by being polite, patient & friendly you get good service....
Why not go the whole hog & leave the country?
Your aye
Rab
I used MBNA from 1994 until earlier this year. They used to have superb staff and once when I was stranded in Egypt they provided exceptional service. However, I now have to agree with you. Over the past two years their service has degraded. In fact I tranferred my account earlier this year, mainly because of the poor customer relations.
I try to be polite, patient and friendly to many call centre staff - I am then accused of patronising them. Can't win really.
I gave up on them a few months ago. I just haven't told them yet!
They have been heavily criticised in the past, but I have generally found them ok. Then I suffered from the due date creeping closer to the beginning of the and an internet payment by debit card taking several days to be credited to the account and landed with a late payment charge and a removal of my special rate. I phoned to complain and the person I spoke to may not have been rude, but he was certainly off-hand and clearly wasn't willing to do anything about it. So I've paid it off and no longer use it. A couple of months later they started sending me letters saying we can now offer you an interest rate of 2.9% or better if you talk to us.
I have stopped getting phonecalls alltogether, but they still send me letters. I've told them several times by phone that I want to stop, but am aware I may need to write before they take notice.
Neb
For the second time recently they've failed to implement a change to the DD payment amount landing me with a late charge.
They're are too stupid to be able to offer a change from maximum payments when doing a balance transfer, so the payment tries to pay the entire balance off.
The first time I complained they reversed the charges and paid compensation.
They used to be a highly professional operation, but no longer.
Daytona
Was that the sales line or the customer service line ?
I spoke to a very nice chap, even though I was cancelling a credit card account
Jerry
A person from their Quality department in Ireland rang today and apologised and said that what had happened was completely unnecessary they would refund the penalty fee, late fee and interest and also my own banks failed DD fee. So they're the people to get through to if you have problems. The last bastion of professionalism within MBNA, as it were.
Daytona
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