"On 4 December 2009 I received my T-Mobile bill and I was shocked to see an extra £18.20 charged for "Services from other companies". The mobile phone number 07XXX XXX XXX (used by my wife) had been charged for texts received at a rate of £1.50 per call. In the space of two minutes I had been charged a total of £4.50 for three texts received on 5 November 2009. I have attached the front page of T-Mobile's invoice and the page with the dates and times of these charges. My wife assured me that she had not agreed to pay these amounts.
When I phoned T-Mobile, despite all the evidence in front of my eyes, they denied billing me these amounts. They said "it was another company billing you". I said that if that was the case then credit these amounts from my T-Mobile bill and leave it up to the other company to bill me separately. T-Mobile refused to do this. I asked to be shown evidence of my wife agreeing to pay £1.50 per text received. T-Mobile told me I would have to contact the company concerned on 020 3026 2817.
I phoned this company and I asked for evidence that my wife had agreed to pay £1.50 per text. They told me that my wife had agreed. I asked them to send me a copy of what my wife agreed to and they refused to do so. They said that T-Mobile could provide me with the evidence. I asked for my money back. They refused to refund me the money.
I phoned T-Mobile again and asked for evidence that my wife had agreed to pay £1.50 per text message received. I was told that the evidence was the bill itself. I asked for my bill to be credited with these charges but T-Mobile refused.
I have seen many links on the internet about these scams and I am angry that my mobile phone operator is guilty of participating and profiting from this criminal activity. I reproduce a selection of the links below.
http://forums.moneysavingexpert.com/showthread.html?tG2962 http://www.the-scream.co.uk/forums/f46.html? http://www.the-scream.co.uk/forums/t29419.html
I have complained to Ofcom and PhonepayPlus but they seem to be as useful and effective as the regulation and supervision of banks has proven to be. For example, PhonepayPlus talked to the American company refusing to provide me with evidence of an agreement to pay £1.50 per text and the company said that my wife's mobile phone number was entered into a website but they couldn't say which website it was "because there's too many"! The PhonepayPlus employee thought this was a perfectly reasonable comment. I think anybody who thinks that is not fit to have any role in a regulatory body.
I have asked T-Mobile to block these services in future.
Please help me to obtain a refund of these charges plus any charges incurred on my next bill and do what is required to stop mobile phone operators profiting from the criminal activity of organised gangs taking advantage of this country appointing incompetent regulators. I am very unhappy that the government appears to be letting the criminals of the world know that people in the UK have a government that allows scams to be carried out on its citizens."
I have sent T-Mobile a similar letter but the text after the links has been replaced with the following:
"Please refund any charges billed to my account from these so called "services" and desist from taking part in any further criminal conspiracy with scammers. Failure to do so within 14 days will result in a county court summons being issued. You will be responsible for paying the cost of the summons as well as interest."
If anybody has any advice I would be most grateful.