Orange customer service

Hilarious stuff. Perhaps they could just email you the OTP instead?

No problem here receiving the OTP on both 3 and Giffgaff

Orange have the worst customer service.

The worst case was where I changed my address but after telling them, the CS advisor just typed garbage in so I didn't get three bills.

It took about two months to get my address changed. Repeated requests to change my address what it should be seemed to be ignored. Eventually I found I could change it myself on their website. After then I requested they send me the bills I didn't receive.

I later found that I'd been charged for the bills. My conversation with the CS advisor to get a refund for this was staggering, he tried to tell me I had never moved house and I'd lived at my new address since the contract was started as though the whole thing was in my head.

He then went on to say that Orange had sent the bills so they wouldn't be refunding the charges. I got him to have a look at one of the bills to see the address for himself and he said "Oh well that's just a printing error." After I pointed out that he'd just admitted Orange had made an error he said "Ok, I'll refund your charges on this occasion but in future you'll be liable for any charges" as though to say it was my fault. I tried to emphasise it was an Orange c*ck-up and he just kept repeating "I'm sorry to hear that sir."

There is one occasion I did receive good service from Orange. I called to get a PAC code and mid-call my battery died before I could get the PAC. I didn't bother calling back. A few days later I found the CS bod had only got and sent me a letter with my PAC code!

It's like Orange's employees hate their employer and are trying to sabotage the company from the inside.

Give poor feedback in the texts from Orange (including a comment in the final text) and a very helpful customer relations department might call you back. Unlike normal CS, they seem to be able to help.

As for the bank texts - I remember seeing on a TV programme last year how frauds were texting people claiming to be their bank. Because they could make the 'Sender' appear as whatever name they wanted e.g. 'Lloyds TSB', people believed they were genuine. I remember the programme saying that Orange was the only network that this scam didn't work on - presumably they have some better security filters in place. Unfortunately, the texts in your case are genuine and Santander should really contact Orange and set up an agreement.

I must be the only person that's only had 1 problem with Orange customer care and that was when I got a Indian call centre.

Replied that he was half interested, didn't solve anything and I didn't expect anything to get solved by him, and left a comment that he would do better if he listened to what I said and so on.

Got a text back to offer me an M&S voucher if I bought their broadband.

You must be. I've had loads of hassle with Orange with faulty handsets and firmware issues. 99% of the time they are utterly useless.

Quite typical of Orange.

EVERY time I call them, I hang up wishing I hadn't bothered.

Last time was to add a PAYG phone number to my online account.

My online account currently has 2x contract accounts (3 numbers), and another with 1 number. It also has a PAYG number on there. I can login to one account and view details of all these phones in one place.

I called as I wanted to add another PAYG phone to my "main" online account rather than the seperate one it's on. I assumed it'd be easy enough to close the online account for this other PAYG SIM, so I could add it from scatch to my "main" account.

OCS said it wasn't possibel to do what I wanted:

"You can't have multiple phone accounts on the same online account"

I explained that I'd already done just that, and it'd worked happily for a while.

"You must be mistaken, as it's not possible to do that"

Oh well then!

to be fair, I tried again this morning, ready to ask for a supervisor at the first sign of trouble, and spoke to a young lady who: could speak english, seems to understand english, at least makes it sound as if she cares about the problem, tries to understand the problem, has contacted technical people, and does phone back when she says she will.

No solution to the problem yet, but at least I can feel as if they are trying.

Meanwhile, at the uk.telecom.mobile Job Justification Hearings, Rob chose the tried and tested strategy of:

Wrong number, perhaps?

You haven't explained why you're still dealing with them.

Better the devil you know!

Been with them for 13+ years!

Nope, you like I joined Hans Snooks Orange, which was bought out and fecked by France Telecom.

FT Orange = No forward facing depts, no everyphone, no wildfire, no line 2, no free 0800, no Equity bonuses, no Orange Care insurance, no hope...

The future's bright, the future's any other than Orange.

Steve Terry

no 900Mc/s .....so no rural range

Yep, I had no complaints back in those days even if I did only get 15 minutes/month for my £25

Yep, higher costs and lower features. Since leaving, I've reversed both of those.

I thought the limit on GSM cell coverage radius was accuracy of timing slots, hence the same for 900MHz and 1800MHz? Whereas Three seem to be able to get good coverage on 2100MHz, so it is not impossible with higher frequencies (with WCDMA where timeslots are not an issue).

ED50 and OVP Virgin introduced in 1999 sorted that

I've found that with Giffgaff, the ridiculous thing is a virtual network aimed at kids has been more innovative than a major network like Orange

If there's ever been a case of collecting wages under false pretences it applies to the FT Orange executives

Take no notice of Jim, he still thinks in terms of ground wave VLF spark transmitters

Steve Terry

I moved to 3, but am now just going over to giffgaff. Waiting for another

Slightly different - that was true from the start.

no..I just live in the real world ......