I had to send my 2019 return by mail (in July).
When I checked "Where's my Refund", it now says:
+ We have not processed your refund because the Social Security Number,
+ or the IRS Individual Taxpayer Identification Number, and/or name
+ shown on your tax return does not match our records or those of the
+ Social Security Administration
+ Please mention reference number 1441 to the IRS Customer Service
I think I know why this happened. I previously used Taxact and it
was able to fill my name in full (first name: "Shankar Prasad").
For 2018 and 2019, I switched to H&R Block, and it has truncated
my first name "Shankar Pras" - the software just does not let me type
in the full name. The last name is also long, but fit within what
H&R Block allowed.
The 2018 return had no problem even though the first name was truncated,
possibly because I owed money and the name mismatch was not flagged.
But, for 2019, I am getting a refund and this likely triggered the name
I called IRS as the page suggested, but the rep was not very clear
on what the issue was and what I should do next to rectify this.
Can anyone here offer suggestions on what I should do to expedite
the refund? If I had realized this, I would have just hand-written
the missing part of the name before I mailed the return :-)
Thanks for the help
-- Shankar Prasad
- posted 1 month ago