Orange customer service

Rob · 2011-07-18T17:49:08+00:00

Just set up online banking with Santander who, inspite of all the warnings have been very helpful and efficient when i called customer service. However the online banking uses a form of security called OTP where they text you a code which you enter to confirm a transaction. I ried this out today and did not get the text. Contacted them and the quickly checked and confirmed that my number was correct. Phoned it to make sure and said that as the mobile was with Orange there could be a problem there as they have been known to block these confirmation texts as spam. Phoned orange. Found an option that might be related to my question. Waited Eventually got through and had an infuriating conversation me: my bank sends me a text but it does not arrive at my phone. They checked everything and suggest that you are blocking it as spam. orange: You don't get a reply to your text? me: NO - I don't get a text that is sent. orange: what number don't you get a reply from? me: I DON'T KNOW WHAT THE NUMBER IS. THE BANK SENDS ME THE TEXT. I DON'T SEND THEM ANYTHING. orange: is this a friends number, or an organisation? me: well as it is the bank sending me the text, I suppose it would be their number! orange: are you sure they are sending you a text? me: well they could be total liars - but if they say they are why should I not believe them? orange: [eventually] I will make some changes to your settings. I will put you on hold. eventually they just hung up. Just got a text from orange asking for my feedback.

Jul 18, 2011 25 Replies

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mr simon 14 years ago

Missing from your list that I liked was Orange Assistant (or was it Orange Messenger, can't remember!) where an agent took a message for you and sent it as a text. 24 hour customer service was useful too.

Weren't Orange also the first to introduce - and then remove! - per second billing?

Line 2 is available again - Called Personal Line - missed it for years, but have recently had it added on a BlackBerry :-) FOC charge too if you only want it for inbound calls.

I'm pretty sure they're trying to get EveryPhone off the ground again as well, despite saying for years it was no longer a supported service.

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mr simon 14 years ago

Out of interest - can you use BlackBerry's on Giff-Gaff?

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Steve Terry 14 years ago

You can, but Giffgaff doesn't have Push

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Steve Terry

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Steve Terry 14 years ago

Yes went at the beginning of 2004

Yep and didn't bill for the first 5 (or was it 3) seconds, so you could quickly hang up if you'd called a wrong number without penalty

Isn't that only for business users?

Orange ended it cos Callthrough Co's used it's free to 0870 divert, to divert their calls

I'm surprised no one took up a version of Wildfire artificial intelligence voicemail I guess Orange held onto the rights?

You."Wildfire what sound does a cow make"? Wildfire. "Moo" ;-)

Maybe it was a Concorde moment? ;-(

Steve Terry

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Andrew Benham 14 years ago

3 seconds, as I recall. So if you had a prearranged set of codewords, routine calls could be free.

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Steve Terry 14 years ago

With the free voicemail on Orange OVP Virgin you could have a conversation by sending voicemail messages back and forth between two of them

Virgin Mobile for their first year had it too, then they realised it could lose them revenue and removed the ability.

Steve Terry

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