Hi All,
I feel especially aggrieved about the way I've been treated by Alliance and Leicester on my most recent holiday - I'm used to the £1.50 charge per cash withdrawal, but they've imposed new restrictions which means that I can only withdraw up to £50 per day. Obviously I've this means lots more withdrawals, but I was assured by A&L Customer Services that the charges are relative to the withdrawal, not an fixed amount. Now that I check my statement I was charged £1.50 per transaction. I phoned A&L and they clarified that the charges are
1.5% subject to a minimum of £1.50. Obviously this is a nonsense if they only allow you to withdraw £50.I'm complaining to them to attempt to get the charges refunded, but I'm so annoyed that I want to move my account now. I've checked Moneyextra and it looks like most have similar £1.50 minumum charges, though none of the websites go into as much detail as maximum withdrawal amounts. Does anyone have recommendations? I'm really tempted by Nationwide as they seem to be completely honest about charges like this, but only offer 1% on credit balances compared to A&L, HSBC and Halifax which offer more than 5%. Anyone have experience with those accounts?
Thanks, Steven