I have several pensions with a pension provider. For many years I have kept track of them via their web site. A couple of years ago one of the pensions, from a company I left in 1994, stopped being accessible on line and I had to phone the pension provider for the updates but now when I phone they tell me that as it is a 'Trustee Scheme' they cannot give me that information and to contact the trustees representative.
They gave me the name of the IFA who they say is managing the scheme but I have been unable to contact them either by post or phone*, I have been trying since the beginning of March. Direct contact is difficult as we are at opposite ends of the country.
Of note is the fact that the pension provider tell me that they have been sending annual statements to that address for forwarding to me and whilst I have always received annual statements for their other pensions, I have never received any statements for this one from the IFA. (Though I have just now received a copy of the 2009 one from another source.)
Do I have a major problem here and can you recommend what action I should now take?
- No reply to post and phone goes direct to a BT answer phone.
TIA
Slatts