Having tried very, very hard to get hold of somebody in their 'customer service' department I'm not surprised to find that 'the letter will have been sent' - note, not 'was' or 'has been', nor any offer for a copy to be forwarded now.
Also, they will not refund any portion of the premiums unless I have been 'dual insured' whatever they mean by that. The only offers they made were a new quote (with them? no thanks) or the cancellation of my policy (and no doubt my right to complain as a customer - not falling for that either).
I've written a letter reminding them of their obligations under the Direct Debit Guarantee and the GISC code of conduct, so I'll see what response I get from there. I'm expecting much the same as I got over the telephone - such a cynic eh
I cannot believe how matter of fact they seem to be about things like this, they really do seem to just write it off as standard practice and expect us to like it. I'm sure they wouldn't be happy if I mailed them a payment and insisted it had been made irrespective of whether or not it arrived - so why should I be happy when the role is reversed!
One other note about them - they close their customer service lines before and open them after the advertised times, service is number one obviously. I'm always amazed you can get hold of these people to get a new quote or open a new account almost any time day or night, but once they've got your business, it's a strictly 9-5 service you get.
I don't think they'll be keeping my business for too long!