VAT on imported software

I am registered for VAT.
It used to be the case that if I imported software from the US to be
delivered over the Internet, I was not required to pay VAT on it at
the time of purchase provided I entered my VAT registration number on
the order.
I now see that an outfit called do not make provision for
entering my VAT number and charge VAT regardless.
Have the rules changed or are not applying them
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