Which? - Banks detering customers from reclaiming fees

"Banks 'underhand' in fees claims
Some banks are using "underhand" tactics to deter customers from challenging fees incurred for exceeding overdraft limits, Which?
claims.
A report by the consumer campaign group says some banks have threatened to close accounts or charged too much for statements needed for claims.
It comes as the Office of Fair Trading is preparing to report on bank fees.
The British Bankers' Association called the research "unfounded" and said bank account fees were "perfectly legal".
Doug Taylor, the personal finance campaigner for Which?, said: "In an attempt to avoid paying consumers what they are due, we have found that banks are employing increasingly underhand methods to avoid their responsibility to treat their customers fairly and refund the charges."
He said Which? believes banks have been over-charging customers who exceed their overdraft limit "for years" and "charging billions" in the process.
He told BBC Radio's Five Live that Which?'s research had found delays in answering letters and some banks closing accounts "if consumers challenge these charges".
'Put off'
"Many consumers, we know, have successfully challenged their charges, but we're a bit concerned that maybe some people are being put off by the length of time and the difficulties that they're facing," he said.
The consumer campaign group said it heard evidence of several cases of banks charging between £3 and £5 per page for duplicate statements to start their claims. The law states they can charge a maximum of £10 in total.
However, Eric Leenders from the British Bankers' Association told BBC Breakfast that bank account fees were "perfectly justifiable and perfectly legal".
"We would say that if people feel that they, in turn, have been charged unfairly, they should always speak to the bank manager first.
"The information that's provided by Which? is unfounded and, in fact, could potentially be quite misleading."
Last year the top six High Street banks in the UK made an estimated £4.5bn from penalty charges, which include charges incurred for unauthorized overdrafts and bounced cheques."
Story from BBC NEWS: http://news.bbc.co.uk/go/pr/fr/-/1/hi/business/6306857.stm
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

I don't understand this.
Why do people need duplicate statements to start their claim.
What's wrong with the originals?
tim
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload


These days you are supposed to shread them before you open the envelope :-)
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
tim..... wrote:

It may surprise you to know that most people don't keep statements. In fact they don't even look at them before putting them in the bin.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

No it doesn't suprise me at all.
But what does 'annoy' me is people pretending that a charge to replace something that one 'ought' to have kept is an underhand tactic by (in this case) banks to stop customers complaining.
If customers want to complain in the future, they should keep receipts. If they don't, they have no right to complain about a charge for replacing that lost item.
tim
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
On Sun, 28 Jan 2007 21:18:24 -0000, "tim....."

The banks are charging too much for the copy statements. That's why people are complaining. Surely you are not in favour of excessive charges for duplicates?
--
Peter Saxton from London
snipped-for-privacy@petersaxton.co.uk
  Click to see the full signature.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload
On Sun, 28 Jan 2007 22:08:47 +0000, Peter Saxton

Lloyds I think wanted £5 a sheet a while ago, but in the end didn't charge me at all. Wasn't in relation to reclaiming charges.
I have to say that my feeling is people who have had £1000s of bank charges due to going overdrawn and bouncing things have more to worry about than getting the cash back. They should probably take some basic lessons in managing a bank account.
--
Free Christmas Cards
http://www.christmasfreebies.co.uk/christmas-cards.htm
  Click to see the full signature.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

I imagine councils will be doing the same re: council tax rebanding claims.
--
Free Christmas Cards
http://www.christmasfreebies.co.uk/christmas-cards.htm
  Click to see the full signature.
Add pictures here
<% if( /^image/.test(type) ){ %>
<% } %>
<%-name%>
Add image file
Upload

BeanSmart.com is a site by and for consumers of financial services and advice. We are not affiliated with any of the banks, financial services or software manufacturers discussed here. All logos and trade names are the property of their respective owners.

Tax and financial advice you come across on this site is freely given by your peers and professionals on their own time and out of the kindness of their hearts. We can guarantee neither accuracy of such advice nor its applicability for your situation. Simply put, you are fully responsible for the results of using information from this site in real life situations.