"Banks 'underhand' in fees claims
Some banks are using "underhand" tactics to deter customers from
challenging fees incurred for exceeding overdraft limits, Which?
A report by the consumer campaign group says some banks have
threatened to close accounts or charged too much for statements needed
It comes as the Office of Fair Trading is preparing to report on bank
The British Bankers' Association called the research "unfounded" and
said bank account fees were "perfectly legal".
attempt to avoid paying consumers what they are due, we have found
that banks are employing increasingly underhand methods to avoid their
responsibility to treat their customers fairly and refund the
He said Which? believes banks have been over-charging customers who
exceed their overdraft limit "for years" and "charging billions" in
He told BBC Radio's Five Live that Which?'s research had found delays
in answering letters and some banks closing accounts "if consumers
challenge these charges".
"Many consumers, we know, have successfully challenged their charges,
but we're a bit concerned that maybe some people are being put off by
the length of time and the difficulties that they're facing," he said.
The consumer campaign group said it heard evidence of several cases of
banks charging between £3 and £5 per page for duplicate statements to
start their claims. The law states they can charge a maximum of £10 in
However, Eric Leenders from the British Bankers' Association told BBC
Breakfast that bank account fees were "perfectly justifiable and
"We would say that if people feel that they, in turn, have been
charged unfairly, they should always speak to the bank manager first.
"The information that's provided by Which? is unfounded and, in fact,
could potentially be quite misleading."
Last year the top six High Street banks in the UK made an estimated
£4.5bn from penalty charges, which include charges incurred for
unauthorized overdrafts and bounced cheques."
Story from BBC NEWS:
- posted 13 years ago