I have now been without WTC and CTC since September. I received an assessment in September which said that this new award was based upon information given by me that I had no qualifying children. This being patently untrue in that I have one qualifying child and I certainly have not contacted them since July this year. Since September I have contacted their help line on a few occasions. Twice I was told that this was a computer error. Once I was told it would take a month to sort out, the second time I was given an indeterminate time. On a more recent occasion there was a question whether his mother had made a claim which included him.
I am quite desperate for this to be sorted since this was the lion share of my income. I was wondering if this ineptitude was also shown to fellow claimants.
BTW I also receive child benefit for my child so it should be clear who is living with who.