WTC and CTC

I have now been without WTC and CTC since September. I received an assessment in September which said that this new award was based upon information given by me that I had no qualifying children. This being patently untrue in that I have one qualifying child and I certainly have not contacted them since July this year. Since September I have contacted their help line on a few occasions. Twice I was told that this was a computer error. Once I was told it would take a month to sort out, the second time I was given an indeterminate time. On a more recent occasion there was a question whether his mother had made a claim which included him.

I am quite desperate for this to be sorted since this was the lion share of my income. I was wondering if this ineptitude was also shown to fellow claimants.

BTW I also receive child benefit for my child so it should be clear who is living with who.

Reply to
John
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You are able to claim CTC without being the CB receiver, so I expect the reverse is also true. It is up to you to offer proof that the child is actually supported by you. I don't know what is acceptable, I would have expected the CB claim to be acceptable, (unless this is currently under investigation?), . Why don't you ask them for a meeting to sort it out?

Good Luck Jan

Reply to
Jeep Beep

Many thanks. I don't think there is any doubt where my child lives. Indeed his mother lives sufficiently far way to make weekends the only viable time for when she has him.

Ask them for a meeting? I didn't think the IR offered meeting. I have never heard of one for Tax Credits.

Reply to
Fred

Try talking to Citizens Advice as they deal with these issues all the time, so they can effectively fight your corner -

hth

Daytona

Reply to
Daytona

Yes you can insist if they are refusing your application. You'll get a couple of Compliance Officers who obviously tend to meet people who have been less than honest, so expect them to want proof of everything you say before they believe you - they're just doing their job. It will take a few weeks to set-up as they will want to go through your application and any amendments. Hopefully by the end of the meeting (at your place, DWP, Citizen's Advice, or a trustworthy friends house if you need support) they will be able to agree with you and get the award into payment or offer the reasoning why they cannot accept your claim.

The IR have a policy of 'process now and check later', so if you have received an Award Notice that was later amended by them then you should follow the appeal procedure attached to the amended award notice -which involves an external appeal panel (potentially applying common sense we hope).

Good Luck Jan

Reply to
Jeep Beep

In message , Jeep Beep writes

I'm not aware of any provision for such "meetings".

There's certainly no formal provision for them in relation to either WFTC/DPTC or CTC/WTC. There are provisions for what is effectively review/reconsideration of a decision which is the subject of an appeal before the appeal hearing, so that the Revenue can correct any obviously wrong decision that is the subject of an appeal. This might conceivably involve some form of "meeting", although my understanding is that there are very limited or no local Inland Revenue staffing resources for this, as all TC decisions are processed centrally.

Can you give any authority for this assertion?

Clive

Reply to
Clive Martin

No, just past experience. I have 2 clients who have both successfully requested a meeting to sort out complicated cases that the standard operator and rigid system could not process correctly. Obviously you have to call/write to head office with the request as the operators at the TCO have a standard patter to put you off.

Good Luck Jan

Reply to
Jeep Beep

In message , Jeep Beep writes

Indeed. So, in your experience, people with your help have been able to arrange "meetings" to resolve their TC problems. Good for you (and for them!).

But this is some way from:

All I am saying to qualify your earlier statement is that there is no legal right to such a "meeting" that I can find and I suspect that those "insisting" on one will not always be successful.

Clive

Reply to
Clive Martin

Would bet my life your child turned 16 before september 6th?

seen 100's of such cases and problems, computer at IR faulty on this issue.

Reply to
bigbill

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