Barclays-hanging on to your money

Jan 12, 2009 6 Replies

I had a one year bond with Barclays which matured on the 6th Jan. Prior to this date I received a letter from them detailing what the interest would be and inviting me to select how I would like to be paid. I asked them to send me a cheque. It is now the 12 Jan and there is no sign of any cheque. I have telephoned them on several occasions. One one occasion I was told it was in the post. Barclays will gain a few quid from hanging on to my money for as long as they can but they have lost a customer who would never invest with them again and who will go out of his way to advise people against investing with them.



Why do they act in such a short sighted way, like a back street firm that isnt interested in customers coming back?


It's iniquitous.

Rob Graham

Bad business from their POV I would have thought. Still bankers know what they are doing, dont they? :-)

Thet are not alone.... Norwich Union..or should i say Aviva make you jump through so many hoops to get your dosh. Once I have my money out it wont go back again. I am just amazed that a minority act like double glazing companies...not expecting any repeat sales!

There is something VERY dodge about that company, did you read about the student who was overdrawn by £100bn...

Mr Moffat said he had "been passed from pillar to post" after making the error known to Barclays.

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This is one year on after I had similar crap service, which in the end I was asked to give permission for a police investigation... Reminds me, must write to them to find the results of their "investigation" and about what actually happened, customer service was rubbish, and at one point I was laughed at... after THEY lost a very large amount of my cash.

Here is last years account.

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My secret personal suspicion is Barclays are implementing creative accounting, to spread there losses amongst unsuspecting customers, and in this case... instead of a small slice of debt, this poor student in the first story was saddled with the whole thing. After reading my account, you might believe the same thing.

Several weeks ago I had occasion to ring Barclays about another matter. I ended up talking to someone in Mumbai who tried to sell me house insurance while reading from a card. He was unable to answer my initial enquiry.

Incompetence or desperate to milk customers for as much cash, either way I hope Barclays go bust next.

I did contact watchdog, but no reply - it's appalling what they try to get away with.

Ever since crossing with Barclays customer mis-service, I have taken to recording ALL phone calls with ANY company, on ANY customer service related matter. They record us, I advise you to do the same, that way you can send a CD of their behavior to their chairman.

In the end, I tracked down the big cheese at barclays and sent a letter recorded delivery, all i got was £50 compensation - Shocking.

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