I had a one year bond with Barclays which matured on the 6th Jan. Prior to this date I received a letter from them detailing what the interest would be and inviting me to select how I would like to be paid. I asked them to send me a cheque. It is now the 12 Jan and there is no sign of any cheque. I have telephoned them on several occasions. One one occasion I was told it was in the post. Barclays will gain a few quid from hanging on to my money for as long as they can but they have lost a customer who would never invest with them again and who will go out of his way to advise people against investing with them.
Why do they act in such a short sighted way, like a back street firm that isnt interested in customers coming back?