Barclays Bank

"Zack Sten" wrote

Using Quicken 2011 via a WinXP box. I have never had any problems downloading LLBean Card transactions from Barclays Bank. This past Friday I started getting Error CC-555. I have tried the usual deactivate/activate sequence to solve this problem. No joy. Is anyone else having problems with Baclays credit cards? I'd just like to know is the problem is at my end or at Barclays.

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I tried this solution to no avail. Trying to establish a new account does not work; There is no QFX file to download from the Activity page on the website.

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Error cc-555 started showing up recently for me. In my case (Vista 64, Quicken 2009) the error is in the "One Step Update Summary" pop-up box. I click on the "Update Again" button in the lower right area of the pop-up and the transaction with Barclays goes through. An annoyance, a reflection of poor design and testing, but not a show stopper.

"Jack Myers" wrote

Error cc-555 started showing up recently for me. In my case (Vista 64, Quicken 2009) the error is in the "One Step Update Summary" pop-up box. I click on the "Update Again" button in the lower right area of the pop-up and the transaction with Barclays goes through. An annoyance, a reflection of poor design and testing, but not a show stopper.

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I fail to see any evidence of poor design and testing.

Financial institutions can "block" (and Barclays is blocking) Quicken from accessing their servers to download data. I don't know whether the block is for all One Step Updates, or just those between certain hours (both are possible).

There is more than one way Direct Connect can download. Typically users elect One Step Update, which aggregates a bunch of different user's OSU requests and sends them to the financial institution to retrieve transactions. This can create a heavy load for the fi's and they sometimes combat this by temporarily or permanently blocking such access.

Using Update Now (or, I suspect, Update Again), makes a one-to-one connection with your download request and your financial institution's server. This can succeed when a plain OSU will fail.

In any event, the problem in such situations, is with the financial institution.

You need to take the issue up with Barclays.

Problem solved: A simple File Validation rectified this problem.

"Zack Sten" wrote

Problem solved: A simple File Validation rectified this problem.

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I'd say it was pure coincidence, not the validate.

The first couple of times this happened to me, I followed the instruction to go to the account and update from there. It appeared to "update" but no transactions (and there were some) were downloaded.

Called them and was walked through removing one-step update and re-adding it.

It worked one time after that, and then back to the same error (and subsequent lack of data download).

Now I just go to the site and "export" transactions from there after my other banking is done.

This means that the Barclay card will just be used infrequently (if at all) and all my charging moved to other cards that are still allowing updates from Quicken.

Deb

"Deb B" wrote in news:k1b8f5$nsc$ snipped-for-privacy@dont-email.me:

Thanks for the feedback! The situation you described is mine precisely. I have been using Quicken for upwards of 10 years and have never had all the periodic inconveniences that i am now experiencing. So much for competition.

DoubleB