Accepting payments for back orders at order-time

Jan 13, 2006 4 Replies
T

I've just sold 2 dog beds for $230, and accepted payment. I don't have the beds in stock, so RMS has correctly back ordered them, with an associated cusomter record. However, it won't let me apply a payment of the credit card type. When I attempt to save the tender, I'm informed that I can't over-tender for credit cards. RMS help seems to indicate that I should just be able to tender the amount, but it's not working like that over here!



I haven't set the option to require full payment at time of back ordering because I want to use my discretion when and how much I require as a back order deposit.



How should I be handling this situation?



Thanks, as usual.



Malcolm Smart


Vote
Twitter Facebook LinkedIn
R

BackOrder is very limited, try cancelling the BackOrder and reenter using the WorkOrder.

Rob

"T> I've just sold 2 dog beds for $230, and accepted payment. I don't have the

Vote
Twitter Facebook LinkedIn
J

Top Dog,

As Rob mentioned, Back Orders are kinda screwy. You must either _always_ allow a $0 deposit or you must _always_ collect 100% (though Configurations | Options). Can't be anything between. ;-(

Go to the Suggestion box and vote for a change! It used to be there, haven't checked recently.

Vote
Twitter Facebook LinkedIn
T

We don't use back orders, but if it's anything like a work order you use Details (Shift-F9) to enter the deposit amount on the order. You'll want the deposit to be the same as the order total.

HTH, Tom

Vote
Twitter Facebook LinkedIn

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required