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account payments on receipt

Hi I have a crazy problem. When I take a payment on an account The receipt only shows account payment..... No details at this one location. But at all other locations (customers) I get a reference no. invoice date and all the data. I copied the receipt from a working location and added it, also re-selected it and still no go. One other thing when I preview under (database-registers-receipt format-properties-payment properties) at the bad location I see account payment..... But with the same receipt at any other location i can see all the details Both have the same ver. and settings under configuration options (unless I missed something) pls can anyone help Thanks to all

Reply to
hozay
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Reply to
hozay

Hozay,

Sound like you don't have some settings correct.

SO Manager | File | Configure | Options | Customer | check Connect to HQ..., Enable Global..., and New Customers default...

The reason you can edit the info is because the customers are set as local customers. If you don't have too many, you can change them in the Customer's properties | Customer Options tab | check Customer is Global.

If you have a bunch, run this script in SO Admin | Query

Backup First!!

UPDATE Customer SET GlobalCustomer = 1

On the next 401 connection, they will upload to HQ as Global Customers.

Reply to
cptsoft

sorry forgot to say stand alone store no hq i did import the customers for this store also on the reciept it does not even show the column headers like reference or invoice date

thanks aga> Hozay,

Reply to
hozay

Reply to
hozay

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