Account payment Receipt

This must be a program configuration option but here is what I am looking for. I have tested this with 2 different databases and get different results. On one I go into the receipt format and review the Payment receipt. The preview shows just the most recent payment and totals. I will then restore a different database to the same system and have it use the same .xml file for the payement receipt and now it show a history of the customers payments. The customer indicates that at one time it just printed the single detail format and now it prints the multi detail format but wants to go back.

Any ideas?

Originally that is what I thought. Here is what I did. Set all registers to not use any receipt format and deleted all receipt formats. Queried the database and verified that the data was gone. I then copied the default receipt.xml that comes with RMS to the proper folder. I go into RMS manager and create a receipt format and configure the register to use this. The preview then displays multipal payments.

I repeat the above steps > George,

database on a per register basis. You will need to find that receipt template and use it for the register(s) you want. They are stored by default in;

Operations\ReceiptTemplates