We're setting up RMS 1.3 for our client who has two stores (one 1-lane and also where HQ is, the other a 2-lane). This is my understanding of how new inventory is added with HQ. Maybe some of you more knowledgable would be kind enough to tell me whether this understanding is correct or not even remotely close to how it should work. (I apologize in advance if this has been addressed before but I didn't find the answers to my questions after searching this group.)
New items are added via HQ with their costs, prices, deptartments, etc. and individual store quantities are set as well.
Worksheet 260 is set up to download newly added items to the individual stores. At this point, a client-server connection must be established before the item info is copied to the stores. This happens at the next scheduled time the HQ client connects or if someone at the store (or someone logged in via remote desktop) initiates a manual connection with the HQ client.
After the HQ clients connect, the stores have the new items in their respective databases.
Ok, so if this is correct (and I realize it might not be), I have some questions.
The HQ server-client interaction appears to be one-directional in the sense that connections are only initiated by the clients. Is this correct? If so, is there a way to set the HQ client schedule to connect more frequently than once an hour? Having to either wait for up to an hour or have someone manually connect (from the store or via remote desktop) seems awkward, especially if you have a fast broadband connection.
Adding items via HQ makes sense to me but our client is accustomed to printing labels after entering new items. Is this not possible in HQ? Does she need to do this with Store Ops? If Store Ops is needed to print labels, despite it being less convenient, it certainly is doable, but can Store Ops Manager be run from the HQ pc without running into a licensing issue? (My understanding is conflicts arise only if attempts to run POS simultaneously from more pcs than the license allows.)
After the HQ client downloads the new items info, the quantities for the new items appear correct in their respective store databases. However, when the item is selected from the Edit Item list and the Check Stores button is clicked, HQ is contacted (via HQ client) but the info that is returned is incorrect as it always shows 0 for the quantites in all stores including the one from which the check is being made. This seems odd (again to me as I'm still learning) since HQ is the origin of this information. Not until a Request full item count is initiated from HQ and an inventory reconciliation at HQ does the Check Stores button return the correct quantity information. Am I missing something here?
Finally, it wasn't clear to me how reordered items are handled. When items arrive that have already been added to the database, how are these accounted for? Is this done with a purchase order? Are quantities adjusted at HQ? Or at the store level?
I apologize for the lengthy post. Mahalo in advance.
mike