Add New Tender Type, How To Z back office computer

hi Sir, You can do Z out in the same way as 1.3 no problem the RMS 2.0 has change but not at the level of sales operation but item matrix, PO and rest of the master related things >>> Store Manager. Whereas all POS options are same as

Regards Akber

"DDown> How do we "send" the new tender type information to the Back Ofiice Stations

Akber

Thank You for the response but I am confused on how to Z out my back office computer when I can't start POS on it. When I try to Start POS it tells me I have a license violation and quits.

So please tell me step by step if you can. How to z out a back office computer on RMS 2.0

Any time I create a new tender type I only have to Z out the POS on my POS machine. Why won't that work for you? Craig

DDowningMO,

Maybe you can try renaming one of the licensed PC's to the name of the back office PC you need to close out the batch on and then close out the batch. I have not tried it nor do I know if it will work, but it may be worth a shot. At some point I am going to find myself in the same boat, having 2 batches open leftover from RMS 2 on back office PCs.

Marc

I do not know if I will have a problem when I do create a new tender type. I am trying to avoid a problem in RMS 2.0 that was a Problem in RMS 1.3

I am asking because no one answered completely a previous post on the same issue "Server error 131" in RMS 2.0 which happens when you try to close out without z, after adding Tender Types in RMS 1.3. (from January 2008)

I need to edit and create new tender types, I do not want to find out that I need to z out a machine that can not be z'd out after the fact.

CRAIG - Did you have RMS 1.3 and convert to RMS 2.0?

If so I would like to know if you have the back office computer still set up as POS in the Database. (in RMS 1.3 you could run any computer as a POS) My data base still shows these as registers even though they can not be opened as POS anymore due to we only have 3 licenses and 3 registers up front.

And since my Store 2 databse was copied from Store 1, my store 2 Database shows computers as registers that do not exist. and Store 01 still shows computers that were moved to Store 2

I have 1.3R converted to 2.0 on a test sysytem. I have not upgraded my production system, nor do I intend to until version 3 comes out. In my test sytem(1 POS machine and 1 back office machine) I had no issues creating a new tender type, Z'ing out the POS and closing a blind batch. That was the reason I asked why it did not work for you. I found (in my tests at least) that you don't need the manager machine assigned a register number like you did with 1.3 which is what would cause your issue, I believe. Connect to the database with admin. and under configuration remove the register number on the machine running manager, and see if you have the same result. Not being able to test process's such as this with 2.0 is one reason I don't plan to upgrade to 2.0, and plan to wait for 3.0 . With 1.3 you could test things to make sure the results were what you intended. Craig

How do we "send" the new tender type information to the Back Ofiice Stations that are used in Closing out?

I have to change or add a new Tender Type for the POS stations. We used to have to z out all stations after adding. We can not z out our back office computer because we are now using RMS 2.0, and cannot run POS on it.

With RMS 1.3 if you did not z out the Back Office computer you wuld get a server error 131 on the Back office computer when trying to close Blind Closed batches from the POS stations. -- DDowningMO

HQ 2.0.0110 / RMS 2.0.0110 4 Lanes, 4 Back Office Server 2003 SP2 2 locations

Has this method been tried, and is it needed.

If this is needed, is this the official Microsoft andser? Everytime you change tender types, you have to do this "twister" game to make RMS run?

Twister referes to: Put you lleft foot out, hold the enter key with your right foot , push tab key with your nose, and Viola, RMS will run like new!

I agree that this is a major hassle and should have been fixed a long time ago.

The last time I added a tender to RMS 2.0 I had to copy the "non-POS" RMS "registers" (a.k.a. RMS Manager only machines) registers to a new register number (in RMS Manager - Database - Registers - Register List) and change/copy them to a new register number and do the same thing for each and on each computer in RMS Admin.

I haven't tried Jeff's solution but that seems to be easier and cleaner.

Hope this helps.

Thanks Jeff for the advice,

I did the steps Yesterday as outlined after we revised our tender types. Will know tonight (maybe) if that worked. It was very easy to do this way. I hope it works because I have to do it again soon.

I am having the same problem after adding a tender type. I tried the solution recommended by Jeff. Unfortunately it did not work for me. Please post here if it worked for you.

Regards JD

"DDown> Thanks Jeff for the advice,

register number to the Back Office station | Go into POS and close the batch.

JD

We successfully ran a blind closeout on each register and were able to z out on the back office computer (last night) with no POS on it. I did a Z out on ALL REGISTERS we had listed we have 7 or 8 ( we have them left over from RMS

No problems last night

We never knew if we would have a problem or not, I did not add any tender types, we changed the tender types with Cynergy SmartService for credit cards. I asked these questions because I had problems with RMS 1.3.

I will be changing tender types in the future to create vouchers. and this might cause problems at that time.