Ingenico i6550.

Hello,
I recently installed an Ingenico i6550 using RMS 2.0110. They work very well and intallation was ok, however I found 2 issues that I was hoping to get
some help on.
1. POS does not recognize the pinpad when running with standard User rights. I have to give the user Administrator rights. I did install the Ingenico software with the user logged in, but with admin privileges..
2. The only screen that the pinpad outputs on the customer screen is the Signature screen with no prompts to swipe card, approval, custom logo, ect. Just a blank screen.
Thanks very much in advance.
Phil V
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1. Try some RegMon tool to see what it read/write to the registry and if the logon user have permission to read/write. 2. No ideas, never used it.

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hi Phil, I think MS has ot see this as it happen with me also when I use the domain user with some previleages to system it won't even allow to use the keypad (numerical) however local user or user with administrative rights can do so. Yes I have look at the things and found lot of registery MS is playing and this must be stop they must work out on this.
"Phil V" wrote:

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Phil,
Go into regedit, right click on the the following key, Permissions, select the Users group, select Allow and close it.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Retail Management System\Store Operations
Make sure you have the latest drivers for the 6550, I think its 2.50 from Igenico.
Point Software
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recently installed an Ingenico i6550 using RMS 2.0110. They work very well <BR>and intallation was ok, however I found 2 issues that I was hoping to get <BR>some help on.<BR><BR>1.&nbsp; POS does not recognize the pinpad when running with standard User <BR>rights.&nbsp; I have to give the user Administrator rights.&nbsp; I did install the <BR>Ingenico software with the user logged in, but with admin privileges..<BR><BR>2.&nbsp; The only screen that the pinpad outputs on the customer screen is the <BR>Signature screen with no prompts to swipe card, approval, custom logo, ect. <BR>Just a blank screen.<BR><BR>Thanks very much in advance.<BR><BR>Phil V</BLOCKQUOTE></BODY></HTML>
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I am using RMS 2.0 SP1 and Ingenico i6550, everything worked execpt after i swiped the credit card it didn't press enter at the end, i have to press the "OK" myself. Did you have the same problem pil? Could you send me your opos driver. Thank you.
snipped-for-privacy@tadsystem.com
"Phil V" wrote:

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TJW,
The customer has to press 'Accept' after they sign the pad, then the clerk should see the signature then press ok to continue. Operational wise, there have been no issues other than the above annoyances.. Here is the link that I used to download the software.
https://mbs.microsoft.com/downloads/customer/i6550_opos.zip
"TJW" wrote:

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I meant the step before the customer signing the name, i am talking about the "Credit Card Verification" windonw, where it ask for the credit card information, after i swiped the card it didn't press "ok" i have to press that manually, after that then the customer sign the name.
"Phil V" wrote:

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I think the customer has to verify the amount being charged before it will complete the processing. That is usually how all signature capture devices work, the customer needs to be able to verify what he is being charged, and then hits enter to accept. Craig

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I think I know the solution to this. If there is someway to program the card swipe component of the pinpad to output a <CR> (carriage return) at the end of the swipe, it will begin the processing immediately after the swipe without the cashier having to press [Enter] or click [OK]. However, I dont know of a way to do this yet.
"Craig" wrote:

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I tried the 16550 before, it worked as the way i want it, but now it just has been like that.
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Before i changed to i6550, i have been using those PS/2 credit card swiper, the one little piece device that it only do the swiping , it press the enter for me, i6550 should work as same as that little old fashion device.
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Hi TJW,
Yes, the Magtek MSR's are simple and do not require configuration to send the <cr> and I agree that it would be great for the i6550 to do the same. Hopefully someone has experience programming in the return out there and will share their knowledge.
Brandon

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Phil,
I have not tried configuring the carriage return in the 6550 but I think you're on the right track. I would be willing to bet that someone at Ingenico's US help desk could assist. The user's guide, available off their web site, may be instructive.
http://www.ingenico.com/INGENICO_GALLERY_CONTENT/Documents/USA/products/pinpad/DL00458-RevE_i6500-Users-Guide-us.pdf
Good luck and let us know if you figure out how to add the return.
Brandon

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