Anybody familiar with an Add in call 411

Hello, I had on our system a Very nice tool call 411 Customer Search. But for some reason one day it just stop working. I check with our second store and it was also down. they whent down at the same time. it was not a tryout software. So I don't understand what could have happen to a very useful tool. If any body knows what happen please let me know. Thanks

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Jose
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