I am using the check database in RMS to enter bad checks so that when a check is processed at the POS only the checks not in the database will be accepted. RMS refers to this as a negative check file. If a bad check is run through the register I receive a screen with the appropriate status code, which for our purposes says 'Do not accept'. The user must click ok to close the screen, and the problem is that this action does not release the check from the printer. If you then try and process another check, or any other payment type, you receive the following error because the check is still in the printer: An unexpected error occurred while attempting to verify the insertion of the check. Error Code: 106 Extended Code: 10010. We are using an EPSON TM-H6000 II printer.
Has anyone else experienced this problem? Any suggestions or fixes would be appreciated!