Has anyone come across the following scenario?
We added a new store to our client's setup. The new store was deployed from HQ. Customers charge purchases at all the stores but the payments are posted from one store only.
We have now noticed that when customer payments are posted to the transactions at the new store they are not being paid off. The transactions at the other stores are paid off but not at the new store.
When we look at the payment receipt it indicates the payment is applied to the invoice from the new store but the customer's account is not credited and the transaction is shown as still due.
If anyone has come across this scenario, can you please advise if you were able to figure out the cause of this, and how we can fix it.
Many thanks,
Gillian Hassell Retail Caribbean Limited