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sales in not updating to HQ ( URGENT)

Hi,

We installed RMS HQ & SO Ver 2 SP2 with 8 stores .

Its working fine for past one year . past few days we come across some strange problems in 2 stores.

1st store sales is not uploading the data to HQ for past ten days , but worksheet 401 completed sucessfully (sales transactions are not moving to HQ) But inventory update are normally .

2nd store also having the same problem as above ,from yesterday the worksheet 401 starts working normally and updating the sales . But it updates only the current sales of the store not the previous sales transactions . Now past 8 days transactions still in store database .

Please advice how to move the store sales transactions to HQ through SQL Command .

Please advice

Thanks In Advance

Regards,

Vijay

Reply to
VIJAY
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I have seen this before and usually it is caused by an or global customer out of whack. The way I found this was by turning on the debug in the HQ client and then checking the log in the HQ client folder. After I resolved that, and most often it is an item entered in the SO and not the HQ, then I would run the 401 and everything would snap back in. Microsoft should check this, as it is often a problem. Are you guys listening? If anyone else has input on this I would welcome it too!

-Jerry

Reply to
JerryData

try running a backdated 401 W/S. should bring all your sales upto date in HQ

Reply to
David

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