Short-circuiting the item price sync in HQ Client

Jun 24, 2008 2 Replies

Long story short, I ran a mass update in SQL on the Item table in RMS Store Ops 2.0. I updated about 26000 items. Now when I try to run the Data Upload worksheet (401) in Headquarters, the HQ client churns aways for about a half-hour, then times out.


Is there any way to "short-circuit" the item upload in HQ? I tried manually setting the ItemDynamic.SnapShotTime field to a later date, hoping that it would trick HQ into thinking these items were updated already, but no luck. I don't quite know how RMS determines something in StoreOps needs to be uploaded to HQ; is there a table in StoreOps that controls that (I looked, and couldn't find anything with an obvious name).



Restoring the StoreOps backup to the pre-update state is not an option; we've been ringing up sales all day Fortunatley, my sales transactions are uploading (In the upload process, transactions upload before items), so at least I have some sales figures in HQ, but I have to manually run the worksheet, then wait a half-hour for it to time out.



You could always wait until the days sales are done, then print a detailed report showing all your days sales. Restore from yesterdays backup (pre-SQL update) and manually run all the days sales, then do another backup. This would get you to where you were before the SQL update screwed everything up. Then try to figure out what went wrong with the update before you run it again. Craig

Bill - see if editing the message timeout in the registry solves this issue

Your registry path is HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Retail Management System\Headquarters\Client\Timeout

Right-click MESSAGE, select MODIFY and > Long story short, I ran a mass update in SQL on the Item table in RMS Store

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