When using house charge accounts in RMS we occasionally have duplicate charges that post to customers accounts...which we do not catch until we close the billing cycle and print statements....any suggestions?
Just issue credit
"Charlesjohnson00" wrote in message news: snipped-for-privacy@microsoft.com...
We have a similar problem. Rick's suggestion of 'just issue credit' is wonderful - and about as useful as a marsmallow hammer. With solutions like that, who needs problems?
In our case, we have account payments that are double-posted by RMS - not by my cashiers. A $300 payment shows up as a $600 credit on account. The paper receipt and the journaled receipt are both for $300. I have my reseller coming to look into it. If you work with a reseller, it's been my experience that when the reseller sends an issue to MS that MS tends to give it a much higher level of attention than they do if you bring it to MS' attention as an end user.
Tom
"Charlesjohns> When using house charge accounts in RMS we occasionally have duplicate
We have a similar problem. Rick's suggestion of 'just issue credit' is wonderful - and about as useful as a marsmallow hammer. With solutions like that, who needs problems?
In our case, we have account payments that are double-posted by RMS - not by my cashiers. A $300 payment shows up as a $600 credit on account. The paper receipt and the journaled receipt are both for $300. I have my reseller coming to look into it. If you work with a reseller, it's been my experience that when the reseller sends an issue to MS that MS tends to give it a much higher level of attention than they do if you bring it to MS' attention as an end user.
Tom
"Charlesjohns > When using house charge accounts in RMS we occasionally have duplicate > charges that post to customers accounts...which we do not catch until we > close the billing cycle and print statements....any suggestions?
Exactly my thoughts...and my problem!
I am also currently running 1.3
Let me know if you would...what u hear
Thanks!
"Terrible Tom" wrote:
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