Duplicate Charges Posting

Just issue credit

"Charlesjohnson00" wrote in message news: snipped-for-privacy@microsoft.com...

We have a similar problem. Rick's suggestion of 'just issue credit' is wonderful - and about as useful as a marsmallow hammer. With solutions like that, who needs problems?

In our case, we have account payments that are double-posted by RMS - not by my cashiers. A $300 payment shows up as a $600 credit on account. The paper receipt and the journaled receipt are both for $300. I have my reseller coming to look into it. If you work with a reseller, it's been my experience that when the reseller sends an issue to MS that MS tends to give it a much higher level of attention than they do if you bring it to MS' attention as an end user.

Tom

"Charlesjohns> When using house charge accounts in RMS we occasionally have duplicate

We have a similar problem. Rick's suggestion of 'just issue credit' is wonderful - and about as useful as a marsmallow hammer. With solutions like that, who needs problems?

In our case, we have account payments that are double-posted by RMS - not by my cashiers. A $300 payment shows up as a $600 credit on account. The paper receipt and the journaled receipt are both for $300. I have my reseller coming to look into it. If you work with a reseller, it's been my experience that when the reseller sends an issue to MS that MS tends to give it a much higher level of attention than they do if you bring it to MS' attention as an end user.

Tom

"Charlesjohns > When using house charge accounts in RMS we occasionally have duplicate > charges that post to customers accounts...which we do not catch until we > close the billing cycle and print statements....any suggestions?

Exactly my thoughts...and my problem!

I am also currently running 1.3

Let me know if you would...what u hear

Thanks!

"Terrible Tom" wrote: