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Global Customers "not in balance" and can not close billing cycle

I have run worksheet 401 & 350 several times. I tired different dates and different times, but the error is the same. I have two global customers who show one balance but the system is saying it is something else. I am unable to get past the error to get my statements printed. Short of exporting to Excel and doing manual statements, does anyone have a fix for this? Why does this happen?

Thanks for any help you can offer.

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Global Confusion
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I can't explain the 'why' but the answer is available via CustomerSource. Basically, you execute a query to set the LastClosingBalance equal to the Balance.

Tom

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Terrible Tom

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Global Confusio

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