I have a problem I need a solution on how to handle the services a computer stores charges it customers for repairs ect.
The computer store the store sell computers, parts and accesories plus they perform services
How should I handle the services since they need to be tracked the service department does the reairs and the customers service ring up the charges based on the types of services performed
example O/S reinstall $75.00, virus remove $50.00, etc
Thanks Ian
First what POS are you using RMS or POS?
If you have more than one sales lane in RMS you could create a work order when the customer comes in and then print it attach to computer that needs repair, the Repair department can add brief notes to each line in comments and save the work order then customer service up front can convert the work order into a sales order and finish the transaction. as far as the services create each one as a non-inventory item. LEts say you charge $75 an hour you could do 1.25 * ###(this is the service per hour) this will charge 1 and a quarter hours for the service @ $75 an hour for a total of $93.75
If your using POS get RMS
Thanks maurice the was very helpful
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